Customer Service Representative 2
New Providence, NJ 07974 (Hybrid)
06 months
Job Summary
The Customer Service Representative is responsible for interacting with customers to provide information regarding products and services, address inquiries, and resolve complaints. This role involves identifying customer issues, offering appropriate solutions, and ensuring timely follow-up when required. The position may include handling inbound calls, outbound calls, or a combination of both.
 
Key Responsibilities

• Resolve customer service or billing complaints by:
  • Exchanging merchandise
  • Processing refunds
  • Adjusting bills
• Respond to customer inquiries via phone, email, or other communication channels
• Proactively contact customers regarding claim investigation results and necessary adjustments
• Escalate unresolved customer issues to the appropriate departments for further investigation
• Maintain accurate records of customer interactions and transactions
• Document details of inquiries, complaints, comments, and actions taken
• Ensure a high level of customer satisfaction through professional and timely communication

 
Required Skills

• Strong verbal and written communication skills
• Excellent customer service and interpersonal abilities
• High attention to detail
• Ability to work independently and manage time effectively
• Strong documentation and data entry skills
• Proficiency in computer applications (e.g., MS Outlook, data entry systems)

 
Education & Experience

• High school diploma or GED preferred
• Previous experience in customer service or a related role is an advantage

  
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 19.00/hr.