Title: Operations Officer I
Duration: 6 Months (Possibility of extension plus conversion
Location:  ON - Mississauga
Schedule: Mon- Friday 9-5 or 8-4 (Hybrid work schedule –4 days on site)

Roles and Responsibilities:

• Complete assigned workload to meet SLA requirements for service and productivity
• Understand and apply operating policies and procedures
• Consistently exercise discretion in managing correspondence, information, and all matters of confidentiality; escalate issues where appropriate
• Support the timely and accurate completion of business processes and procedures
• Escalate non- standard or high-risk activities as necessary
• Support and participate in process improvement opportunities
• Ensure necessary due diligence to support the accuracy of all transactions / activities
• Be knowledgeable of and comply with the Bank Code of Conduct
• Participate fully as a member of the team, promote team effectiveness, and contribute to a positive work environment
• Support the team by actively building operations knowledge, thinking critically about processes and opportunities for improvement, and sharing ideas
• Participate in personal performance management and development activities, including cross-training within own team
• Keep others informed and up to date about all relevant or useful information related to day-to-day activities
• Contribute to a fair, positive, and equitable environment that supports a diverse workforce
• Act as a brand ambassador for the function and the bank, both internally and/or externally

Degree/Level of Education:

• Post-secondary

Years of Overall Experience:

• 2-4 years

Must Have Hard Skills:

• Meeting SLA’s
• Multi-tasking
• Strong attention to detail
• Strong communication skills
• Accuracy
• MS Office experience
• comfortable working with multiple databases and applications

Nice To Have:

• Banking experience / Branch experience
• Business Background

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 20.08/hr.