Title: Marketing Communications Campaign Manager
Location: Oakland, CA (Hybrid- 1x a week at Oakland Office)
Duration: 1 year, 2+ months

Top Things Looking For:

• Experience working in a regulated environment, strong project management skills, and experience working in communications or marketing.
• Effective communications and storytelling, strategic thinking (marketing strategist), and data analytics and insights to drive engagement

Description:

• This role will be critical to helping the client create “10 out of 10” experiences for its customers. The successful candidate will split their time between raising internal and external awareness of the client's Customer Experience strategic initiative, and enhancing the client's customers’ experience of new billing systems and new customer connections, which we call Continuous Communications Improvement.
• For the Customer Experience strategic initiative, you'll lead internal employee communications, create programs to raise coworker awareness, and develop external communication support.
• For Continuous Communications Improvement, you'll focus on enhancing customer experience of billing modernization, and field outreach communications.
• You'll collaborate with product and program managers, CX, Customer Contact Centers, and external marketing and advertising agencies to implement top-notch customer communications that meet business goals and improve customer experience.

Requirement:

• 5-7 years experience in a creative marketing role in a corporate environment and/or creative/advertising agency executing multi- channel marketing communications campaigns.
• Experience using qualitative and quantitative consumer research to drive communications strategies.
• Excellent project management skills; ability to manage multiple projects of moderate to complex scope.
• Excellent communications skills; demonstrated ability to effectively communicate and collaborate with business leaders/internal clients, agencies and tailor messages appropriate to target audience.
• Solid judgment.
• Strong analytical and problem-solving skills.

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 71.40/hr.