Offline Department Coordinator
Spectraforce
US
an hour ago
Job Description
- The Offline Department Coordinator is a role within the Mainstreet Renewal Resident Performance Department. This department is responsible for monitoring delinquent resident accounts, assisting residents with payments and payment plans, posting payments, resolving billing issues, and helping reduce accounts receivable delinquency. The Resident Performance Coordinator supports these efforts by assisting residents with account inquiries, processing payments, auditing agreements, and coordinating with internal teams to ensure timely resolution of resident account issues.
- Key Responsibilities
- Handle inbound and outbound calls, as well as email communications with residents regarding outstanding balances and payment options.
- Assist residents with payment processing and account inquiries.
- Create, download, and send alternative treatment option documentation to residents.
- Audit alternative treatment agreements to ensure compliance with terms and conditions.
- Assist with payment investigations and account research as needed.
- Respond to credit card disputes on behalf of Main Street Renewal.
- Collaborate with internal departments to resolve resident issues and concerns in a timely manner.
- Support the Resident Default team and other Resident Performance initiatives as needed.
- Perform other duties as assigned.
- Qualifications
- Education: High School Diploma or equivalent required
- Experience: Previous customer service, administrative, or resident experience expertise preferred.
- Skills & Competencies
- Strong customer service mindset with focus on first-contact resolution
- Excellent verbal and written communication skills
- Strong organizational and time-management skills
- Ability to work in a fast-paced and evolving environment
- High level of attention to detail and accuracy
- Ability to multitask and prioritize competing tasks
- Self-motivated with the ability to work independently
- Technical Skills
- Proficiency with Salesforce preferred
- Working knowledge of Microsoft Office (Excel, Word, Outlook)
- Key Responsibilities