Title: Strategy & Operations Contractor
Location: Remote
Duration: 6 Months 

Job Description

This role is responsible for executing and scaling merchant loyalty program integrations that drive revenue, customer engagement, and strategic partnerships.

The contractor will manage a portfolio of merchants with active loyalty programs, as well as a pipeline of new partners, ensuring smooth implementation from initial scoping through launch and optimization.

They will own key growth initiatives such as expanding loyalty enrollment, testing new redemption experiences, and running experiments to prove incremental impact on sales and customer retention.

The contractor will act as a cross-functional connector between Sales, Strategy & Operations, Product, and Engineering to ensure merchant needs are translated into clear requirements and prioritized appropriately.

They will coordinate complex technical and operational workstreams (e.g., API-based integrations, middleware solutions, and critical dependencies for large enterprise launches), manage timelines and stakeholder expectations, and track performance against targets.

This role is critical to maintaining momentum on high-priority loyalty initiatives, protecting near-term revenue goals, and ensuring consistency of execution while the full-time owner is on leave.

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Education

• Bachelor’s degree in Business, Economics, Engineering, or a related field

• MBA or advanced degree (preferred but not required)

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Skills

Technical and AI Fluency

• Comfort working with APIs, product requirements, and engineering workflows

• Ability to translate business needs into technical requirements

• Experience using Cursor and Claude Desktop

Execution & Operations

• Program/project management

• Prioritization under ambiguity

• Process optimization

Cross-Functional Leadership

• Stakeholder management across business + technical teams

• Clear communication and alignment-building

• Ability to influence without authority

Analytical Thinking

• Data-driven decision making

• KPI tracking and performance analysis

• Experimentation mindset

Commercial & Strategic Thinking

• Understanding of GMV drivers and customer engagement levers

• Ability to evaluate partnership impact and scalability

High EQ Requirements

• Ability to manage multiple complex workstreams simultaneously

• Proven ability to operate independently with minimal oversight

• Comfortable working across business and technical teams

• Strong organizational and time management skills

• Ability to quickly ramp on new tools, systems, and processes

• Experience handling ambiguity and shifting priorities

• Availability to work full-time (~40 hours/week) for ~6 months.

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Experience

• 3–6+ years of experience in Strategy & Operations, Business Operations, Product Operations, Consultant, or Program Management

• Experience working on cross-functional initiatives involving Product and Engineering

• Experience managing external partners or enterprise stakeholders

• Background in marketplace, e-commerce, or loyalty/rewards programs (preferred)

• Experience supporting product launches, integrations, or experimentation initiatives (preferred)

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 30.00/hr.