Job Title: Field Service Technician I
Location: Arvada, CO 80002 - Denver metro and surrounding areas
Duration: 3months Assignment (potential to temp to hire)
Shift/hours: 40hours/week, M to F, 9am to 6pm
 
Summary:

• As a Field Technician, you will serve as the primary onsite contact for technical and service-related issues.
• Responsibilities include troubleshooting, installing, and repairing laser printers, wide-format printers, kiosks, POS systems, and related hardware/software.
• Collaboration with Level II or Lead Technicians may be required to ensure timely and accurate resolutions.

Key Responsibilities:

• Diagnose and resolve issues with printers, kiosks, and POS systems.
• Install, configure, and maintain hardware and software.
• Perform routine maintenance to optimize equipment performance.
• Deliver clear technical assistance to customers onsite and over the phone.
• Maintain accurate service records and uphold quality standards.

Qualifications:

• Strong knowledge of printers, computer hardware, and software.
• Proven troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to manage multiple priorities and work independently or in a team.
• Physical capability to lift to 50 lbs.
• Qualified candidates who meet the demands of the role, including the ability to work in a fast-paced environment, strong problem-solving skills, composure under pressure, and excellent documentation, communication, and customer service skills.

Additional Details:
Is this position remote or in person:

• In person, will be dispatched to the customer sites

What will the primary day-to-day responsibilities entail for this person:

• Primarily field technician work being dispatched to customer sites.
•  IT Field Technician I tasks include driving to client sites and providing general IT support to multiple customers (retailers, banks, etc.), running break-fix and IMAC calls, and supporting clients.
• The level of support will vary depending on the customer but will include printer, laptop, server, network, and other technology devices.
• We are looking for an experienced Laser Printer Technician with hands-on experience working with Lexmark, HP, Plotter, and Formatter printers and with strong break-fix, hardware repair, and OEM service experience.

What are the TOP 2 required skills that candidates must have:

• HW repair and break fix {Laser, plotter, and printer formatter} and PC/POS

What will the work schedule be for this position:

• Monday through Friday, 9:00 AM to 6:00 PM with a 1-hour lunch break.
• However, work may occasionally follow the project schedule, which could include overtime or after-hours as needed.

Will there be OC (on call): Yes
Will there be shift differentials: No, but if you work late, you may adjust your start time the following day.
How many overall years of experience should this person have:

• 2-5 preferred but we will train.

Do they need any specific certifications or education:

• A+ is good to have, Lexmark certs and experience preferred.

If contract to hire what is the conversion rate: $21.00+
How many miles per day will the contractor be driving:

• 25-50 and it varies depending on customer site locations.

What radius range should candidates be located from the job location: Within 20 miles
What is the exact work location or city, state, or zip: Arvada, CO 80002 - Denver metro and surrounding areas
How soon will the candidate review and interviews start: ASAP
Will you utilize clearvision/fieldvision for this role:  Yes
  
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 20.00/daily.