Role OverviewAs a Field Technician, you will be the primary onsite point of contact for technical and service-related needs. You will troubleshoot, install, configure, and repair laser printers, wide-format printers, kiosks, POS systems, and related hardware/software. When necessary, you will partner with Level II or Lead Technicians to ensure issues are resolved accurately and within required timelines.This is a customer-facing, travel-based role supporting multiple clients through hands-on break/fix, IMAC, and project work at various locations. You will manage all administrative requirements tied to assigned cases, including scheduling onsite visits, ordering and tracking equipment, coordinating returns, providing real-time case note updates, and completing required communications.Daily travel is required, and you will participate in an after-hours on-call rotation for assigned areas. Availability for nights and weekends is required as part of the on-call schedule.Key Responsibilities Diagnose, troubleshoot, and resolve hardware and software issues involving laser printers, wide format / plotters, kiosks, and POS systems. Install, configure, and maintain IT equipment and related applications. Perform preventive and routine maintenance to ensure optimal equipment performance. Provide clear, professional technical support to customers both onsite and via phone. Maintain accurate service documentation, ensuring compliance with quality and operational standards. Qualifications Strong working knowledge of printers (laser and wide format / plotters), computer hardware, and software systems. Electro-Mechanical experience a plus Emphasis on experience repairing laser and wide-format printers. Demonstrated ability to troubleshoot, analyze, and resolve technical issues. Excellent communication skills and a strong commitment to customer service. Ability to manage multiple tasks independently while also functioning effectively in a team environment. Physical ability to lift and transport equipment weighing up to 50 lbs. Enable Skills-Based Hiring No $(function(){ $(".qualPlaceHolder").each(function(){ if($(this).parents('#jsLegend').length != 1 || $(this).find('ul').length == 0) { var requested = $(this).attr("requested"); var presented = $(this).attr("presented"); var dynamicId = $(this).attr("id"); var text = $(this).attr("text"); var readOnly = ($(this).attr("edit") === 'true'); var flexibleScaleLevels = $(this).attr("flexibleScaleLevels"); var flexibleScaleLevelNames = $(this).attr("flexibleScaleLevelNames"); new FG.Qual({ element: $(this), readOnly: readOnly, requested: requested, presented : presented, dynamicId : dynamicId, text : text, flexibleScaleLevels : flexibleScaleLevels, flexibleScaleLevelNames : flexibleScaleLevelNames, }).initialize(); } })});QualificationAssessmentNice to HaveCertificationCCNA0 (0 - No Familiarity) of 5 (5 - Expert)and 0 yearsCompTIA A+3 (3 - Moderately Strong) of 5 (5 - Expert)and 0 yearsCompTIA Network +0 (0 - No Familiarity) of 5 (5 - Expert)and 0 yearsCompTIA PDI +0 (0 - No Familiarity) of 5 (5 - Expert)and 0 yearsCompTIA Security +0 (0 - No Familiarity) of 5 (5 - Expert)and 0 yearsCompTIA Server +0 (0 - No Familiarity) of 5 (5 - Expert)and 0 yearsHP Laptop/Desktop Warranty Certified0 (0 - No Familiarity) of 5 (5 - Expert)and 0 yearsHP Printer Warranty Certified0 (0 - No Familiarity) of 5 (5 - Expert)and 0 yearsHP Server Warranty Certified0 (0 - No Familiarity) of 5 (5 - Expert)and 0 yearsIBM/Lenovo Laptop/Desktop Warranty Certified0 (0 - No Familiarity) of 5 (5 - Expert)and 0 yearsIBM Server Warranty Certified0 (0 - No Familiarity) of 5 (5 - Expert)and 0 yearsXerox Certified w/TCN Number0 (0 - No Familiarity) of 5 (5 - Expert)and 0 yearsHardware/Software SupportDeskside Support Experience2 (2 - Limited Experience) of 5 (5 - Expert)and 2 yearsDesktop Break/Fix Experience2 (2 - Limited Experience) of 5 (5 - Expert)and 2 yearsField Technician Dispatch Experience3 (3 - Moderately Strong) of 5 (5 - Expert)and 3 yearsLaptop Break/Fix Experience2 (2 - Limited Experience) of 5 (5 - Expert)and 2 yearsNetworking Experience2 (2 - Limited Experience) of 5 (5 - Expert)and 2 yearsPrinter Break/Fix Experience3 (3 - Moderately Strong) of 5 (5 - Expert)and 3 yearsServer Break/Fix Experience2 (2 - Limited Experience) of 5 (5 - Expert)and 2 years Will expenses be required for this position? YesAsset Required If asset is needed, complete User ID field, then submit asset request via iProcurement. 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 7.25/hr.