Job Title: Field Service Technician II 
Location:Arnold, MO 63010
Duration: 3 Months (Contract to hire)

Role Overview

As a Field Technician, you will be the primary onsite point of contact for technical and service-related needs. You will troubleshoot, install, configure, and repair laser printers, wide-format printers, kiosks, POS systems, and related hardware/software. When necessary, you will partner with Level II or Lead Technicians to ensure issues are resolved accurately and within required timelines.

This is a customer-facing, travel-based role supporting multiple clients through hands-on break/fix, IMAC, and project work at various locations. You will manage all administrative requirements tied to assigned cases, including scheduling onsite visits, ordering and tracking equipment, coordinating returns, providing real-time case note updates, and completing required communications.

Daily travel is required, and you will participate in an after-hours on-call rotation for assigned areas. Availability for nights and weekends is required as part of the on-call schedule.

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Key Responsibilities

• Diagnose, troubleshoot, and resolve hardware and software issues involving laser printers, wide format / plotters, kiosks, and POS systems.
• Install, configure, and maintain IT equipment and related applications.
• Perform preventive and routine maintenance to ensure optimal equipment performance.
• Provide clear, professional technical support to customers both onsite and via phone.
• Maintain accurate service documentation, ensuring compliance with quality and operational standards.

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Qualifications

• Strong working knowledge of printers (laser and wide format / plotters), computer hardware, and software systems.
• Electro-Mechanical experience a plus
• Emphasis on experience repairing laser and wide-format printers.
• Demonstrated ability to troubleshoot, analyze, and resolve technical issues.
• Excellent communication skills and a strong commitment to customer service.
• Ability to manage multiple tasks independently while also functioning effectively in a team environment.
• Physical ability to lift and transport equipment weighing up to 50 lbs.

Additional Job Details

• Is this position remote or in person? Remote, techs dispatch from their home
• What will the primary day-to-day responsibilities entail for this person? See Description above
• What are the TOP 2 required skills that candidates must have?Previous experience in field services dispatch requiring travel, hands-on experience with repair of laptops, desktops and printers
• What will the work schedule be for this position? 5 days 40hr a week with OT/weekends and afterhours required
• Will there be OC (on call)? Yes, rotation based
• Will there be shift differentials? No
• How many overall years of experience should this person have? 1-2 years hands on is preferred
• Do they need any specific certifications or education? CompTIA A+ is required, other manufacturer’s certs such as Fuji, Lenovo, Lexmark etc. are nice to have.
• If contract to hire what is the conversion rate? $23/hr
• How many miles per day will the contractor be driving? Varies, 50 - 150 depending on case. PLEASE ENSURE CANDIDATES ARE COMFORTABLE WITH THIS AMOUNT OF DRIVING.
• What radius range should candidates be located from the job location? 20 miles
• What is the exact work location or city, state, or zip? Arnold, MO 63010, tech will dispatch from their home address
• How soon will the candidate review and interviews start? ASAP
• Do you have upcoming vacations or time out of the office? TBD, business needs dictate my schedule
• What issues have you had with this req in the past? Candidates unwilling to meet driving requirements
• Will you utilize clearvision/fieldvision for this role? Yes

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 21.00/daily.