Job Title: L3 AVT Tech
Duration: 8 months (Temp to perm)
Location: Hillsboro OR 97124
Schedule: Monday – Friday (8 am – 5 pm)

Overview: You will work in a corporate environment located onsite with one of our largest and most well-known customers.

Your duties will include but will not be limited to:
PC SERVICES

• Preparing old equipment for re-dispositioning and e-waste handling.
• Managing inventory counts and updating the peripheral tool regularly.
• Load balancing equipment to different Intel and non-Intel sites.
• Loading/unloading assets into lockers.
• Updating and closing tasks in ServiceNow with all required fields correctly filled out or attached.
• Closing tasks within their SLA (service level agreement) timeline, if not there is an exception/explanation for the breach recorded in the task.
• Processing assets returned from clients leaving the company; cleaning and testing used systems for redeployment.
• Ensuring all client inventory assets are stored and distributed in a clean and professional manner.
• Sending emails to clients for asset collection.
• Opportunities to train to move into a more technical role.
• Performing inter department deliveries using company van (site specific).
• Picking up surplus equipment from users.
• Pulling new orders that come in on ServiceNow (ticketing system).
• Scrapping e-waste.
• Testing and cleaning laptops.
• Taking out trash/metal bins.
• Diagnosis and categorize the assets in non-available state in Service-Now (no assets are to be in not available status more than 10 days).
• Basic to moderate Hardware repairs and must be comfortable with replacing PC components and PC peripherals.
• Basic to moderate software troubleshooting and OS imaging required.
• Adjustment/troubleshooting of Monitors and docking stations in Hybrid Cube offices.
• Imaging of drives to a server location for Intel’s legal department.
• Must be comfortable with working with clients directly in person, via phone, E-mail, and instant message.
• Assisting with locating systems physically or by remote means of investigation during audits.
• You will be required to cross train for other positions within the team to provide backfill coverage.
• May be asked to join meetings with key stakeholders on special projects.

Level 3 Technical – AVT
Overview: You will work in a corporate environment located onsite with one of our largest and most well-known customers. This position is in the Video Collaboration group providing Audio/Visual support.

Your duties will include but are not limited to:

• Quickly troubleshooting AV systems with minimal use of BKMs.
• Engage external vendors for RMA replacement and out of scope maintenance.
• Improvise and use creative troubleshooting to work around rooms that are ?hard down”.
• Building and maintaining IPL GC3 Files (removing and adding drivers).
• Updating Extron and AMX firmware for preventative maintenance.
• Requires an in-depth knowledge of the functionality of monitors, projectors and video conferencing systems.
• Managing and completing Quarterly Preventative Maintenance project.
• Creating/Resolving break/fix tickets by monitoring client ticketing system.
• Engaging customers' requests for meeting support.
• Escalating large break/fix issues and workarounds to VC Lead Technician.
• Manage site inventory and spares with use of database.
• Acting as point of contact for Level 2 technicians.
• Engaging VC Lead on site for large project deployments and floor renovations and escalations.

You will have frequent interaction with clients in person and via phone, email and IM. You will be working in a dynamic team and cross training to backfill for peer team members. We will challenge you with additional responsibilities, assigned periodically aimed to help meet our client's needs and provide you with continuous hands-on training and experience.

Requirements:

• 3+ years audio/visual experience desired.
• Complete knowledge of live sound signal flow and must be able to troubleshoot integrated audio systems (Clearone), track and update wireless microphone frequencies, group and channel spreadsheet.
• Must understand AMX/Extron Control System Functionality (Master Controllers, RS-232, Touch Panels, GC3 Configuration, pull control code and touch panel files from AMX/Extron devices).
• Must understand Extron components and integrated AV signal paths (Scalers, Switchers, DAs, Extenders) for high level troubleshooting.
• May be required to travel between sites using personal vehicle/company van.
• Must be able to lift up to 35 lbs. solo.
• May be required to walk/sit/stand/crawl/kneel for extended periods.
• Must have excellent customer service skills and excellent written/verbal communication skills.
• Requires knowledge of Microsoft suite (Outlook, Excel and Word primarily) and Windows.

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 18.00/daily.