Title: L3 NBS Tech
Location: Hillsboro, OR 97124
Duration: 2 Months (Temp to hire)

Level 3 Technical – NBS Overview:
You will be working in a corporate environment located onsite with one of our largest and most well-known customers. This position is in the Negotiated Business Solutions group handling requests for support of software/hardware that are not supported by the regular IT support group.

Your duties will include but are not limited to:

•  Putting OS on client laptops/desktops/tablets, configuration of laptops/desktops/tablets and client data migration.
•  Advanced break/fix support of software/hardware issues for clients.
•  Managing and updating tickets via the client's ticketing database.
•  Flexibility changing directions within an hour, sometimes less.
•  Travelling between buildings using personal vehicle/via foot.
• You will have frequent interaction with clients in person and via phone, email and IM.
• You will be working in a dynamic team and cross training to backfill for peer team members. You will train and backfill for our partner IT groups, including Data Center Housing, IT Service Centers and Audio-Visual departments.
• We will challenge you with additional responsibilities, assigned periodically aimed at helping meet our client's needs and provide you with continuous hands-on training and experience.

Requirements:

•  3-5 years technical experience desired.
•  A+ certification is required within 90 days of start date.
•  Windows/Linux imaging.
•  Advanced Windows OS troubleshooting.
•  Basic server imaging with limited troubleshooting.
•  Basic Linux OS troubleshooting.
•  Basic printer support and troubleshooting.
•  Must be able to lift up to 35 lbs. solo. May be required to walk/sit/stand/crawl/kneel for extended periods.
•  Must have excellent customer service skills and excellent written/verbal communication skills.
•  Requires knowledge of Microsoft suite (Outlook, Excel and Word primarily) and Windows 7, 8 and 10.

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 17.00/hr.