Title: Operations Officer II
Location: Markham, Ontario
Duration: 6 months
Schedule: Mon- Fri 8:30 am to 5:00 pm (4 days in office, 1-day wfh)
 
Responsibilities:

• Managing queues, sending out documents, and checking documents to meet banking compliance standards, attending team meetings.
• Opens new commercial deposit accounts.
• Processes account change requests for existing commercial deposit accounts (i.e., change in signing authority).
• Opens additional accounts for existing customers via Letter of Direction.
• Obtain/compile required supporting documentation.
• Follows AML, regulatory & legal compliance requirements.

 
Must Have:

• Fast-paced, multitasking, work well under pressure.
• Basic understanding of AML Compliance.
• Computer Skills – MS Suites, Excel: basic understanding.
• Typing speed min 60-65 wpm.
• Previous admin work/ previous Ops officer work.
• Strong oral and written communication skills.
• Ability to multitask and work in a fast-paced, high-volume environment.
• Ensure Service Level Agreements are adhered to at all times.
• Ability to work efficiently to meet individual and team-driven benchmarks.
• Be conscientious and detail-oriented to mitigate any risk to the bank.
• Ability to review and understand complex legal documents.
• Demonstrate a sense of urgency and commitment to providing quality customer service.
• Must demonstrate the ability to be resourceful and proactive in their approach to Partner and Customer Problem Resolution.
• Strong oral and written communication skills are essential.
• Ability to work closely in a team environment.
• Understand and apply operating policies and procedures.
• Ability to take ownership of a situation.
• Ability to quickly learn new systems and applications.

 
Nice To Have:

• Banking Experience/ Previous financial institution.
• Knowledge of Host applications and C3 is considered an asset.
• Customer service experience is considered an asset.
• High school diploma, Post-Secondary Education an asset.
  
   

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 22.88/hr.