Desktop Support Analyst
Spectraforce
Tucson, Arizona
an hour ago
Job Description
Job Title: Desktop Support Analyst
Location: Tucson, AZ 85704
Duration: 03 Months
Top Skills:
1. Strong Level 1 / Level 2 Desktop Support Experience
2. Strong Operating System and Application Support Experience
3. Strong Communication, Interpersonal and Customer Service Skills.
Job Description/Responsibilities:
Providing in person, face to face and remote support to users at a Resources Company via a Technology Hub.
Working with a team of support analysts locally and globally, providing front line end user support for issues related to Hardware, Software (Operating System and Applications), Unified Communications, Printing and Mobile Devices using MDM.
Incident Resolution, Request Fulfilment, End User Inductions and Training, Hardware Asset Management and hands and feet support for remote teams.
Working with a team of 3 – 4 Desktop Support Analysts in region (across Canada and USA)
Working with a team of 50+ Desktop Support Analysts Globally
No direct reports
Client defined SLAs and Metrics in line with Industry standards / ITIL practices
8 Years of Experience
Qualifications:
ITIL Qualification strongly preferred
Tertiary Qualification in Information Technology or equivalent required
Experience in manufacturing or mining industry strongly preferable
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 30.00/hr.
Location: Tucson, AZ 85704
Duration: 03 Months
Top Skills:
1. Strong Level 1 / Level 2 Desktop Support Experience
2. Strong Operating System and Application Support Experience
3. Strong Communication, Interpersonal and Customer Service Skills.
Job Description/Responsibilities:
Providing in person, face to face and remote support to users at a Resources Company via a Technology Hub.
Working with a team of support analysts locally and globally, providing front line end user support for issues related to Hardware, Software (Operating System and Applications), Unified Communications, Printing and Mobile Devices using MDM.
Incident Resolution, Request Fulfilment, End User Inductions and Training, Hardware Asset Management and hands and feet support for remote teams.
Working with a team of 3 – 4 Desktop Support Analysts in region (across Canada and USA)
Working with a team of 50+ Desktop Support Analysts Globally
No direct reports
Client defined SLAs and Metrics in line with Industry standards / ITIL practices
8 Years of Experience
Qualifications:
ITIL Qualification strongly preferred
Tertiary Qualification in Information Technology or equivalent required
Experience in manufacturing or mining industry strongly preferable
Applicant Notices & Disclaimers
- For information on benefits, equal opportunity employment, and location-specific applicant notices, click here
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 30.00/hr.