Job Title: Audio/Visual Technician
Duration: 4 Months
Location: Santa Clara, CA 95054
Shift: M – F 8 am – 5 pm

Job Description:

Overview:
You will work in a corporate environment onsite with one of our largest and most well-known customers. This role supports the Video Collaboration group by providing high-level Audio/Visual (AV) troubleshooting, maintenance, and customer support.

Responsibilities include, but are not limited to:

• Quickly troubleshoot AV systems with minimal reliance on BKMs
• Engage external vendors for RMA replacements and out-of-scope maintenance
• Use creative problem-solving to restore functionality in ?hard-down” conference rooms
• Build and maintain IPL GC3 files (adding/removing drivers)
• Update Extron and AMX firmware as part of preventative maintenance
• Demonstrate in-depth knowledge of monitors, projectors, and video conferencing system functionality
• Manage and complete quarterly preventative maintenance projects
• Create and resolve break/fix tickets by monitoring client ticketing systems
• Respond to customer meeting support requests
• Escalate major break/fix issues and workarounds to the VC Lead Technician
• Manage site inventory and spares using the designated database
• Serve as point of contact for Level 2 technicians
• Partner with VC Lead for project deployments, floor renovations, and escalations

You will regularly interact with clients in person, via phone, email, and IM. This dynamic role involves cross-training to backfill peer team members and participating in ongoing hands-on training to expand your technical capabilities.

Requirements:

• 3+ years of audio/visual experience preferred
• Strong understanding of live sound signal flow
• Ability to troubleshoot integrated audio systems (ClearOne), track/update wireless microphone frequencies, and maintain group/channel spreadsheets
• Knowledge of AMX/Extron control system functionality (Master Controllers, RS-232, Touch Panels, GC3 configuration, pulling control code/touch panel files)
• Strong understanding of Extron components and integrated AV signal paths (Scalers, Switchers, DAs, Extenders)
• Ability to travel between sites using personal vehicle/company van
• Must be able to lift up to 35 lbs.
• Ability to walk/sit/stand/crawl/kneel for extended periods
• Excellent customer service and written/verbal communication skills
• Proficiency with Microsoft Outlook, Excel, Word, and Windows

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 21.00/daily.