Position Title: Operations Officer I – Bilingual 
Duration: 1 Year (Possibility of extension/Conversion) 
Schedule: Mon- Friday 37.5 – core business hours 2 shifts 8-4 - 8:30-4:30
Location: Montreal, Quebec- Hybrid 2 days in office – eventually transition to 4 days

Summary of the role:

• Request coming in throughout the week,
• 3 different levels – groups -Filtering the requests
• Gatekeeping – looking up documents
• Closing of the requests which is the last piece.

Responsibilities:

• Provide a broad range of operational support and perform general to specialized transactions and/or other processing activities for the own Operations and Business Services function.
• May contribute to analysis/reporting on critical projects or special initiatives that strengthen our operating model/processes and elevate service quality.

CUSTOMER:-

• Execute transactions accurately, on time, and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
• Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained
• dentify opportunities to improve service delivery
• Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels- Interact with partners by responding to requests in an effective and timely manner

SHAREHOLDER:-

• Prioritize and manage own workload to meet Service Level Agreement (SLA) requirements for service and productivity
• Understand internal and industry regulations and trends, remain informed of emerging issues, and apply appropriate due diligence in adherence with operating policies/procedures
• Consistently exercise discretion in managing correspondence, information, and all matters of confidentiality; escalate issues where appropriate- Support the timely and accurate completion of business processes
• Actively review internal processes/activities and provide ideas for process improvement-
• Investigate and escalate non-standard or high-risk activities as appropriate
• Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)
• Be knowledgeable of and comply with Bank Code of Conduct

Skills:-

• Bilingual – French/English
• AML
• Ability to adhere to strict deadlines and handle high volumes of work-
• Excellent quantitative and analytical skills-
• Excellent organizational and time management skills-
• Ability to work independently, as well as part of a team-
• Self-motivated and goal-oriented-
• Ability to adapt to changing policies and procedures-
• Attention to detail is crucial-
• Understanding of MM and FX Products (e.g. Options, Foreign Exchange spots and forwards, Money Market deposits and loans)-
• Sound knowledge of Microsoft Office, proficiency in Excel is a must, coupled with the ability to learn and apply skills to new software programs-
• Knowledge of Global and WSS platforms would be an asset

Education/Experience:-

• 0-2 years of experience in a Trade Processing-related role, preferably with experience with cash products (such as Loans, Deposits, Swaps, and Forwards). New grads

Candidate Profile Details:

• Degree/Level of Education: Postsecondary

NICE-TO-HAVE

1. Bookkeeping/ accounting
2. Banking exp

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 22.76/hr.