Job Title: Customer Support Representative
Location:  Fully Remote
Duration: 4 months Assignment
Hours/Week: 5 days/week (Tu, Thu, Fri, Sat, Sun), Off Days: Mon + Wed
Shift Timings: 1:00 -5:00 p.m. PST or 5:00-9:00 p.m. PST
Job Type: 20hours/week, part-time, 4hours/day
 
About the Team:

• When you join our team, you join our dream: to grow and empower local economies.
• As client continues expanding into new verticals and customer experiences, we’re constantly testing, learning, and refining how we support our customers.
• This role will support a newly launched product during its pilot phase.
• You’ll be embedded within a focused pod responsible for delivering a high-quality, reliable customer experience during a critical period of growth.

 
About the Role:

• We’re looking for a hands-on, detail-oriented Customer Experience Specialist.

• This is a structured, execution-focused role suited for someone who is organized, responsive, and enjoys solving problems.
• We're looking for strong performers who can move fast to get things done and are excited by the idea of bringing client to the world.

 
If this sounds like you – read on! What You’ll Do:

• Respond to inbound customer inquiries via email and SMS.
• Evaluate refund eligibility based on defined policy and time-based criteria.
• Validate order details and required data fields before processing.

• Prepare and submit structured approval requests.
• Track resolution status and ensure accurate case closure.
• Complete required forms, documentation, and daily reporting.
• Escalate high-risk edge cases, or policy-exception requests when appropriate.
• Communicate clearly and professionally with customers throughout the resolution process.
• Identify recurring issues and flag trends to the pod lead.

 
What we’re looking for:

• Prior customer support or similar relevant experience.
• Strong written communication skills.
• High attention to detail and comfort working within policy-driven frameworks.
• Ability to follow structured SLA processes accurately and meet turnaround expectations.
• Sound judgment in determining when to escalate.
• Proficiency with Google Suite and email.
• Available to work evening and weekend shifts.

Nice to Haves:

• You have a Bachelor’s degree or higher or are currently pursuing one.
• You have 1+ years of experience in sales, consulting, strategy, business development, operations, technology, banking, analytics, early-stage startups or related experience.
• Experience working with external partners.

• Ability to thrive in a fast-paced, evolving environment.

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 26.34/hr.