Job Title: Strategy & Operations Contractor
Duration: 17 Months
Location: New York, NY 10010

About the Team

Client is looking for an Operations Specialist to help support our growing DashPass subscription business. DashPass is one of Client's fastest-growing and highest-priority products, focused on delivering exceptional value to our most loyal customers. Our team builds and launches new benefits that enhance the DashPass experience and improve subscriber retention. We run experiments, analyze performance, and continuously iterate on programs that improve the value of DashPass. As part of this team, you'll help research new ideas, execute experiments, and ensure our subscriber experiences run smoothly at scale.

About the Role

The Operations Specialist, DashPass Benefits role is focused on execution and operational excellence. You will help run experiments, analyze results, and support the launch and management of new subscriber benefits. On a typical day, you might help set up an in-app experience using internal tools, analyze experiment results to understand performance, troubleshoot operational issues, or support the rollout of a new DashPass benefit.

This role is ideal for someone who is highly detail-oriented, curious, and excited to learn new systems and tools. You will work closely with teammates across Strategy & Operations, Product, and Analytics while helping ensure experiments and programs are executed accurately and efficiently.

You're excited about this opportunity because you will…

• Execute – Help launch and manage DashPass benefit experiments and programs using internal tools and systems.

• Operate – Ensure programs run smoothly by monitoring performance and resolving operational issues as they arise.

• Experiment – Support the setup, tracking, and analysis of experiments designed to improve the DashPass subscriber experience.

• Analyze – Use internal dashboards and tools to monitor metrics and identify trends or opportunities.

• Improve – Identify operational improvements that make experiments and programs easier to launch and manage.

• Learn – Become an expert in our internal tools and systems and apply them to new scenarios and initiatives.

We're excited about you because…

• You have 1+ years of experience in operations, analytics, customer experience, or a similar execution-focused role (or equivalent hands-on experience).

• You enjoy learning new systems and tools and can quickly adapt to new processes.

• You are analytical and curious, and comfortable using data to understand performance and inform decisions.

• You are detail-oriented and organized, with the ability to manage multiple tasks and execute with accuracy.

• You are reliable and execution-focused, with a bias toward action and getting things done.

• You thrive in fast-paced environments and are comfortable working on evolving problems.

• You are a creative problem solver who enjoys finding new approaches and isn’t constrained by “this is how it’s always been done.”

Why You’ll Love Working at Client

• We are leaders – Leadership is not limited to our management team. It’s something everyone at Client embraces and embodies.

• We are operators – We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project, every day.

• We are learners – Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one month. We are committed to learning and implementing what is best for our customers, merchants, and dashers.

• We are one team – The magic of Client is our people, together making our inspiring goals attainable and driving us to greater heights.

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 24.87/hr.