Title: Operations Officer I
Duration: 3 months (Possibility of Extension and Conversion)
Location: Markham, ON (Hybrid – 3 days in office but will move to 4 eventually)
Schedule: Mon- Friday 8:30 am - 4:30 pm


Typical Day-to-Day Responsibilities:

• Salvage recovery.
• Assisting claims and projects.
• Entry data.
• Dealing with ministry portals.
• Reconciliation.
   

Roles and responsibilities:

• Provide a broad range of operational support and performs general to specialized transactions and/or other processing activities for own Operations and Business Services function.
• May contribute to analysis/reporting on critical projects or special initiatives that strengthen our operating model/processes and elevate service quality.

 CUSTOMER:

• Execute transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs).
• Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained.
•  Identify opportunities to improve service delivery.
•  Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels.
•  Interact with partners by responding to requests in an effective and timely manner

SHAREHOLDER:

• Prioritize and manage own workload to meet Service Level Agreement (SLA) requirements for service and productivity.
• Understand internal and industry regulations and trends, remain informed of emerging issues and apply appropriate due diligence in adherence with operating policies/procedures.
• Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate.
•  Support the timely and accurate completion of business processes.
• Actively review internal processes/activities and provide ideas for process improvement.
• Investigate and escalate non-standard or high-risk activities as appropriate.
• Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management). 

Must-Have Hard Skills:

• Strong communication skills – written and verbal
• High School, Post Secondary Any
• attention to detail
• MS office – excel, outlook
• Meeting SLA’s
   

Nice-To-Have:

• Reconciliation exp.
• Data analytics exp.

  
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 20.07/hr.