Job Title: Agent Changes Consultant
Location: Fully Remote
Duration: 12 months Assignment
Shift/Hours: 40hours/week,
 
Summary:

• Responsible for analyzing and processing agent change requests to ensure accuracy, completeness, and compliance.
• Collaborates with internal teams—including Service, Onboarding, Sales Consultants, Licensing, and Commissions—to ensure timely and accurate updates across all systems of record.
• Communicates changes to all relevant parties, follows up on incomplete requests, and provides support to team members as needed while maintaining professional and effective communication.

Principal Duties & Responsibilities:
80% – Production / Customer Service:

• Review and process agent change requests, ensuring all required documentation is received.
• Obtain missing information as needed, update systems of record, and notify all impacted parties of approved changes.

15% – Relationship Management:

• Maintain effective working relationships with internal and external partners by addressing inquiries and resolving issues related to agent changes.

5% – Process Improvement:

• Participate in special projects and contribute to ongoing process improvement initiatives.

Job Specifications:
Education: High school diploma or equivalent required.
Experience: No prior experience required for this temporary position.
Certifications: None required.
  
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 21.81/hr.