AR Corrections / Claims Analyst

Position Summary

The AR Corrections / Claims Analyst supports the Accounts Receivable team by managing customer account corrections, including rebilling, reversals, and claims resolution.

This role works closely with sales teams and external customers to investigate issues, identify root causes, and ensure account corrections are processed accurately. The position requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment while managing multiple requests.

Key Responsibilities

Claims & Corrections Management

• Review and process account corrections, including rebilling and invoice reversals.

• Investigate customer claims and discrepancies related to billing or account balances.

• Perform root cause analysis to identify and resolve recurring issues.

Customer & Internal Communication

• Communicate with external customers and internal sales teams to gather information and resolve claims.

• Conduct phone calls and schedule meetings when needed to clarify account issues.

• Maintain clear and professional communication to support issue resolution.

Account Review & Issue Resolution

• Review customer accounts to identify discrepancies, missing information, or incorrect charges.

• Work with internal teams to correct billing issues and ensure accurate account records.

• Document findings and actions taken in the appropriate AR systems.

Operational Support

• Maintain accurate notes and updates in AR systems following standard procedures.

• Manage multiple requests while maintaining quality and attention to detail.

• Support the team in a fast-paced, collaborative environment.

Qualifications

Education

Bachelor’s Degree in Accounting, Finance, or a related business field preferred.

Experience

• 2+ years of experience in Accounts Receivable, Claims, Collections, Call Center, or customer service roles.

• Experience communicating with customers and internal stakeholders to resolve account issues.

• Experience working in fast-paced operational environments.

Skills

• Strong communication and customer conversation skills.

• Ability to conduct professional customer calls and meetings to resolve issues.

• Strong problem-solving and root cause analysis abilities.

• Good prioritization and time management skills.

• Ability to work effectively with incomplete information and collaborate with team members when needed.

• High attention to detail and ability to maintain accurate documentation.
• ?SAP (must have) & Salesforce (nice to have)