Job Title: Collections Coordinator
Duration: 6 months (Contract To Hire possibility)
Location: Alpharetta, GA ( 4 days onsite - M-Th  / 1 day remote - F)
 
Job Overview:-
The Collections Coordinator has responsibility for management of a specifically assigned AR portfolio, researches and resolves over & under payments, and facilitates the collection of past due invoices, while ensuring customer satisfaction.  

Daily Tasks & Responsibilities (include, but not limited to):-

• Make collection calls to customers to collect on past due accounts.
• Troubleshoot billing discrepancies.
• Proactively communicate with customers to ensure timely payment.
• Correspond by emails, phone calls and letters with internal and external customers to resolve errors in accounts, investigate complaints, verify accuracy of charges, and collect past due balances.
• Resolve data discrepancies when customer remittance information does not match what is expected.
• Research unapplied cash to identify invoices for which payment was intended or refund, to be determined on a case by case basis.
• Research short pays, working with both the external customer and internally with the customer representative.
• Issue and mail customer statements, as requested.
• Escalate collection matters to management that are unable to be resolved.
• Support annual and ad-hoc audit requests, as needed.
• Other miscellaneous duties as assigned.

Essential Skills, Characteristics & Experience:-

• Excellent math skills. 
• Proficient with MS Office (Excel, Word, Outlook).
• Ability to identify and solve problems, perform under pressure, and meet deadlines.
• Superior customer service skills.
• Strong reconciliation skills.
• Work with little or no supervision, and work well in a team setting.
• Excellent communication skills, time management skills, and strong attention to detail.
• High school degree or equivalent required.
• Previous collections experience required.
• Accounting degree or experience preferred.

Valued Skills, Characteristics & Experience (not required, but nice to have): 

• Bachelor Degree in related field

Reports to: Mgr, Collections

If Addition Physical Demands Beyond Desk Work:
Physical:  Employee must be able to use a computer and phone to conduct business.  This includes the ability to walk, sit, use hands, talk, see, and hear.  
Work environment:  Fun, fast paced work environment designed to drive the client's tribal culture and No Excuses mentality.  Open floor plan with moderate noise. 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 22.00/hr.