Job Title: Support Specialist 1
Location: Redmond, WA 98052 (Onsite)
Duration: 4 Months

Position Overview

• The successful candidate must be adaptable, able to take direction, and capable of working independently, as assigned tasks will vary. In this role, the SS1 will be responsible for building and maintaining strong, long-lasting customer relationships.

Responsibilities

• As a Support Engineer, you will join our team to provide essential support for physical network connections, computer imaging, and vendor interface.
• This position requires familiarity with cabling network racks and may involve some repetitive tasks.
• You will serve as a primary point of contact for assigned tasks, acting as the focal point to escalate and address customer needs.
• Additional responsibilities include monitoring subtask activity, assigning and managing customer tickets, and collaborating with cross-functional partners to ensure the timely and successful delivery of support tickets and project implementations according to established timelines and deliverables.
• The position requires 100% onsite work in Redmond WA during core business hours, and is not eligible for hybrid work. 
• Operate within client's task system
• Serve as the first point of contact for break-fix Engineers. Collaborate with cross-functional partners and vendors to support physical building network infrastructure
• Assist with projects, including retrofits and new process documentation
• Understand and troubleshoot hardware, Linux OS, and Windows-related issues

Minimum Qualifications

• 1-2 years of experience are required
• Business-necessary travel will be expected to Seattle, Bellevue, Redmond offices.
• Experience implementing technology
• Ability to quickly learn new technologies
• Strong computer skills, especially proficiency with the Microsoft Office Suite
• Strong and proactive work ethic
• Excellent oral and written communication skills
• Ability to understand and communicate technical information to non-experts
• Typing speed of at least 50 words per minute
• Ability to regularly lift 30 lbs (computers and associated equipment)
• Ability to occasionally complete repetitive motion by lifting shoulder above head (testing cables in racks)
• Ability to provide own vehicle transportation for travel between support sites
• Ability to stretch arms to sort through cables
• Ability to utilize a step stool to reach cable trays and racks

Preferred Qualifications

• Two or more years of experience in a research environment
• Two or more years of experience in a data center or related field
• Knowledge of Linux and server hardware support
• Knowledge of networks and related hardware support
• Basic knowledge of networking and troubleshooting

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 30.00/hr.