Title: Field Service Technician I 
Location: Kansas City, MO 64101
Duration: 9 months

Travel & Work Schedule Requirements

This position is part of a 9-month project and requires flexibility with travel. The role involves a combination of local field work and regional travel to client locations.

• At times, technicians will travel locally to client sites within driving distance and will return home each evening.

• In other cases, technicians will fly to client locations within their assigned region to support project work. When traveling by air, technicians will typically depart Sunday evening, work on-site Monday through Thursday, and return home Thursday night.

• The regular work schedule remains Monday through Friday, although Sunday evening travel may occasionally be required.

• Fridays will typically include a remote check-in meeting with the team lead once the technician has returned home.

• Overtime may be required based on project timelines and client needs.

Description:
This is a 9-month project, at times they will travel locally to client sites within driving distance and be home each night. At other times they will fly to other locations within their region. When they are flying, they will be travelling overnight from Sunday to Thursday and won’t be home until the end of the week. The working days will still be Monday to Friday, even though in some cases the candidate will be traveling overnight starting Sunday. Friday would be a meeting (remote) with their team lead once they are back home. OT may be required. Requires a valid state driver's license (Real ID compliant), clean MVR, and a reliable vehicle.

Duties and Responsibilities:
• Project focus on upgrading advanced commercial printers at retail locations
• Duties may include replacing printer parts, paper feed, power supply, changing the print head, changing toner drum, transfer belt, image unit
• Perform complex upgrades and troubleshooting of printers, servers, hard drives, and monitor systems
• Provide on-site technical support to internal or external customers in resolving complex or escalated technology issues on operational or maintenance aspects of system equipment
• Install and remove equipment and systems as required
• Responsible for day-to-day operation of applications and equipment and serve as a customer contact on technical and service-related problems
• Ensure that all schedules, transmission, on-line systems, and problems are resolved in an accurate and timely manner
• Serve as a liaison between customers, departments, and within the organization to lead problem resolution and change management processes
• Determine the most cost-effective repair / resolution to minimize customer downtime

Skills and Qualifications:
• Minimum 2 to 3+ years of field service experience, specifically in commercial printers required
• Must be able to do extensive traveling via plane and / or car
• Must have commercial / large printer experience; Epson printer certification nice to have
• Experience working on commercial printers and have an electronics / mechanical aptitude
• Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required
• Working knowledge of the Microsoft Office application suite including MS Outlook
• Experience with multi-platform Windows O/S required
• Working knowledge of Rufus, Windows Server imaging, photo printing experience, ability to troubleshoot system connectivity, Windows configuration
• Ability to work independently in a retail environment
• Ability to lift up to 50lbs.
• Excellent customer service skills and professionalism
• Able to communicate effectively both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers
• Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality
• Demonstrated capability to achieve results in a fast-paced, client-driven environment

  
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 21.50/hr.