Position Title: Program Manager III
Duration: 9+ months (ASAP through end of 2026, possible extension into 2027)
Location: Mettawa, Illinois (Hybrid – 3 days/week onsite Tue, Wed, Thu and 2 days remote Mon, Fri)
 
**Top 4 Skills Required**
1. Process Documentation and Organizational Skills: Ability to capture, clarify, and document project requirements, workflows, and procedures for transparency and repeatability.
2. Cross-Channel End-to-End Testing: Experience documenting, facilitating, and completing testing (including UAT) across CRM, web, and app channels with robust acceptance criteria and test cases.
3. Project Planning and Timeline Management: Skilled in building, maintaining, and integrating project timelines to ensure on-time, quality delivery.
4. Stakeholder Collaboration and Communication: Effective at aligning cross-functional teams, facilitating meetings, and providing exceptional client service.

Job Description:
The Program Manager III will oversee the management of campaign and content metadata, CRM (Email, SMS, Direct Mail, App), and Web reporting requirements, as well as Power BI reporting on CRM metrics. This role will be responsible for capturing project requirements, building project timelines, writing Acceptance Criteria and Test Cases, documenting key processes, and ensuring excellent client service throughout the lifecycle of each initiative. The position requires strong organizational, analytical, and communication skills to collaborate effectively with internal stakeholders and deliver quality project outcomes.

Responsibilities:
• Manage and organize campaign and content metadata to ensure accurate tracking and reporting.
• Define and document CRM and web reporting requirements, liaising with technical and business teams.
• Use Power BI dashboards and reports to provide insights on CRM metrics and project outcomes.
• Capture, clarify, and communicate project requirements to relevant stakeholders.
• Build, maintain, and update project timelines, ensuring deliverables are met on schedule.
• Coordinate with internal and external stakeholders to ensure alignment on project objectives and timelines.
• Provide exceptional client service, acting as a point of contact for inquiries and ensuring client satisfaction.
• Monitor progress, identify risks, and support resolution of challenges as they arise.
• Create and implement a standardized end-to-end testing process in collaboration with cross-functional teams, ensuring thorough test coverage, consistency, and alignment with project goals.
• Document key program and project processes, including requirements gathering, testing workflows, and client engagement procedures, to ensure transparency and repeatability.
• Facilitate and participate in end-to-end testing activities across all impacted channels (Email, SMS, Direct Mail, App, Web), ensuring robust test execution and stakeholder involvement.
• Define, write, and review acceptance criteria and detailed test cases in partnership with technical and business stakeholders.
• Lead and support User Acceptance Testing (UAT) across channels, tracking issues, capturing feedback, and validating solutions meet stakeholder expectations.

Qualifications:
• Bachelor’s degree in business, marketing, information systems, or related field.
• 10+ years of project or program management experience, BSA, preferably within digital marketing, CRM, or analytics environments.
• Experience with CRM (email, SMS, direct mail) campaign management, metadata, and Salesforce Marketing Cloud systems.
• Experience with end-to-end and UAT testing across multiple digital channels
• Proficiency in Power BI and ability to create actionable reports and dashboards.
• Strong process documentation skills.
• Strong organizational and project planning skills.
• Excellent written and verbal communication skills.
• Experience in client-facing roles and customer service.
• Detail-oriented, proactive, and collaborative work style.

This role is ideal for a results-focused program manager with expertise in process documentation, cross-channel testing, data-driven reporting, campaign management, and a passion for delivering outstanding client service.
  
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 70.00/hr.