Job Title: Customer Service Representative I
Work Location: Jacksonville, FL
100% Onsite
Work Schedule: Monday – Friday, 9:00 AM – 6:00 PM
Durations: 45 days

Project Overview

• Hiring 9 Customer Service Representatives for a Payment Services project.
• Team processes payments for a high-volume insurance client after contractors complete repair work.
• Client sends payments to the company, and the team processes payments to contractors.
• Currently facing a large backlog due to very high volume of requests and emails.

Key Responsibilities

• Review contractor deliverables before payment processing, including:
  • Work authorization
  • Direction to Pay (DTP)
  • Form A (signed)
  • Certificate of completion
  • Labeled photos showing completed work
• Verify all required documents are uploaded to the assignment.
• Monitor and respond to high-volume payment status emails from contractors and clients (thousands per day).
• Document file notes confirming receipt of payment and amount.
• Review whether the contractor completed the job; if not completed within 3 days, payment may be reimbursed to the client.
• Some reps may be trained to:
  • Process payments in the system
  • Mail checks
• Team members may be rotated between different steps based on daily staffing needs.

Required Skills

• Strong attention to detail and patience.
• Basic customer service and email communication skills.
• Administrative/clerical experience preferred.

Computer Skills

• Very basic computer skills required.
• Minimal Excel knowledge, including:
  • Opening and accessing Excel files
  • Searching for claim numbers
  • Adding comments in spreadsheets for verification.

Experience Requirements

• Entry-level (Level I) role.
• No specific industry experience required.
• Candidates will receive full training.

Interview Process

• Phone screening/interview only due to urgency.

Background Check / Payment Handling

• Reps will not handle payments directly.
• They will enter payment details in the system, but not physically manage funds.

Position is offered by a no fee agency. 
Location : Jacksonville, FL 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $18.00/hr.