Job Description
Position Title: Customer Relationship Specialist
Work Location: Nashville, TN 37201
Assignment Duration: 3 months
Work Schedule: Monday to Friday, 8:30 AM - 5:00 PM
Work Arrangement: Onsite
Position Summary:
As a Customer Relationship Specialist you will be responsible for the success of our customers. This demanding role requires a unique skillset.
Working with a sales professional, you will assist in preparing sale intake documents, setting up accounts, placing orders, and answering customer inquiries in an efficient and professional manner.
Key Responsibilities:
• Act as a liaison by managing both incoming and outgoing calls, emails or live chat support.
• Ensure the best experience possible, no matter what channel our customers choose to contact us.
• Work alongside sales professionals to deliver a high-end customer experience.
• Take ownership of account interactions from beginning to end.
• Complete thoughtful, personalized responses to a variety of customer request such as:
• General Inquires
• Account Creation
• Pricing
• Product Orders/Returns
• Billing Inquiries
• Payments
• Upselling and Cross selling - Great starting point from which to grow toward a sales career.
• Contribute to the ongoing success of your team by achieving goals and objectives .
Inbound Call Requests Include:
Onboarding
Revenue Orders
Sample Orders
Billing Inquiry
Shipping/Tracking
Account Password Reset
Invoices
Account Set-up
Performance Metrics (KPIs):
Average Handle Time (AHT)
Customer Satisfaction
Quality Monitoring of Calls
Qualification & Experience:
• Associate/Bachelor’s degree, or equivalent work experience.
• REQUIRED: 5 years’ experience in a call center/inside sales role.
• The ability to exercise initiative.
• Strong communication skills: oral, written and interpersonal.
• Proficiency in Microsoft Office applications: Word, Excel, PowerPoint, SharePoint and OneNote.
Preferred Qualifications:
• Knowledge of customer service principles and practices.
• A strong understanding of telephony and technology, and not be intimidated by it.
• The ideal candidate must be comfortable working in a fast-paced environment.
- For information on benefits, equal opportunity employment, and location-specific applicant notices, click here
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 25.00/hr.