Position Title: Operations Officer II
Duration: 1 year
Schedule: Mon- Fri anytime between (8 am-8 pm shifts - 8am-4 pm or 12 pm-8 pm or 10:00 am-6 pm)
Location: Mississauga, ON (4 days in office)
 
Department Overview:

• The Small Business Banking Account Review (SSBAR) team is a dedicated group of officers within Business Banking aimed at streamlining the review of new business accounts and non-personal terms across Canada.
• As a result, our centralized team, the analysis, support, and commitment to our partners, has developed a consistent approach nationally. We aim to ensure all new Small Business Banking accounts and terms that are opened, or updated via a Maintenance Change, are compliant in accordance with CLIENT’s policies.
• Operating as ONE CLIENT, we strive to support our partners in strengthening their understanding of achieving compliance when completing the SBB account review process.
• Job Description Reporting to the Team Manager, the Operations Officer is responsible for reviewing system input as well as business-specific documentation for compliance and accuracy, as outlined in our business procedures.
• Core accountabilities include: Review 100% of new SBB accounts and signing authority changes for accuracy and completion of AML/KYC/KYB information required to adhere to AML/KYC/KYB compliance in line with business-specific procedures
• Effectively support partners with questions and clarification in resolving deficiencies identified.
• Support the ongoing improvement to the customer experience to develop customer dedication

Job Requirements

• Ability to work well independently and as part of a team
• Strong communication, interpersonal, planning, and time management skills to work in a fast-paced environment
• Ability to work efficiently to meet individual and team-driven benchmarks
• Be conscientious and detail-oriented to mitigate any risk to the bank
• Understand and apply operating policies and procedures
• Customer-driven with a focus on providing exceptional customer service at all times
• Ability to take ownership of situations and know when to escalate issues as required
• Ability to multitask and work in a fast-paced, high-volume environment
• Ensure Service Level Agreements are adhered to at all times
• Ability to assess and make decisions on ensuring Small Business Accounts are AML/KYC/KYB compliant
• Adopt to new processes and technology improvements
• Focus of work is on the completion of day-to-day processes or activities; however, additional activities might be assigned as required
• A college and/or university degree would be an asset
• Please note – post pandemic, this role will be required to attend our office in Mississauga regularly

Must Have:

• Fast-paced, multitasking, work well under pressure
• Detail-oriented
• Computer Skills – MS Suites, Excel: basic understanding
• Previous  2+ years admin work/ previous Ops officer work
• Strong oral and written communication skills
• Able to work independently/ excellent time management skills
• Banking Experience/ Previous financial institution

Nice To Have:

• Knowledge of Host applications is an asset

Education:

• High school diploma, Post-Secondary Education is an asset

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 22.88/hr.