Localizacion: San Juan, PR
Horario: Monday to Saturday 8:00 AM – 5:00 PM (Alternate Saturdays)
Salario: $40,000.00 per year
 
Position Summary
We are seeking a results-driven Call Center Sales Supervisor to lead, coach, and motivate a team of sales representatives in a fast-paced call center environment. This role is responsible for driving revenue, improving performance metrics, and ensuring excellent customer experience while meeting and exceeding sales targets.

Key Responsibilities:

• Supervise daily activities of call center sales agents
• Monitor performance metrics (conversion rate, revenue, QA scores, attendance)
• Coach and develop team members through regular feedback and training
• Motivate the team to achieve and exceed sales goals
• Handle escalated calls and support complex sales situations
• Collaborate with management on strategies to improve results
• Ensure compliance with scripts, processes, and company policies
• Prepare performance reports and analyze sales data
• Assist in hiring, onboarding, and training new agents

Qualifications:

• 2–5 years of call center experience, preferably in sales.
• 1+ year in a supervisory or team lead role preferred.
• Proven track record of meeting or exceeding sales targets.
• Strong leadership, coaching, and motivational skills.
• Excellent communication and interpersonal abilities.
• Data-driven mindset with basic reporting/analytics skills.
• Proficiency in CRM and call center systems.
• High school diploma required; bachelor’s degree is a plus.

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 40000.00/Yearly.