Job Title: Strategic Partner Manager IV/Partner Operations Manager
Duration: 12 Months
Location: Remote (Sao Paulo time or Eastern time)
 
Overview
Monetization Partnerships team is looking for a strategic and operationally-strong Partner Operations Manager with focus on Client. The person will work with key partners, support a data and analytics function, and help set the strategy for the Business Messaging team and partner management in the region. The Partner Operations Manager works to ensure a seamless experience for partners on our platform through deep product expertise and business analytics, while also supporting the partnerships teams in the resolution of operational tasks, and by also generating reports and operational views on key programs. Success in this position requires strong consultative sales and analytical skills, a focus on client service, excel at working with internal cross-functional partners, and the ability to thrive in a dynamic, team-focused environment delivering against tight deadlines.
 
Partner Operations Manager, Responsibilities

• Manage tactical execution tasks of Client Partnerships’ programs, including partner onboarding, MDF, partner payouts for various incentives and Opportunity Management on Salesforce.com
• Manage support tickets and escalations from partners, and ensure issues are resolved in a timely and efficient manner
• Assist in organizing and streamlining regular communications to partners, including surveys, marketing announcements, product updates, and pilot/research requests.
• Work with Engineering and Product teams to resolve and troubleshoot technical issues for partners when they arise
• Be the go to person for partners for any operational and sales related issues.
• Analyze data and insights to guide strategy, implementation and drive incremental usage of business messaging solutions.
• Serve as an internal expert in connecting teams to products, solutions engineering and operational solutions to guide partners and prospects to overcome technical and business challenges.
• Identify operational opportunities and help improve or innovate new processes to drive strategic growth and improve performance of Client partners.
• Proactively analyze and communicate metrics and vertical trends as they relate to business messaging.
• Work with program, deal desk and cross functional teams to develop right effective incentives and investments for strategic partners

 
Minimum Qualifications

• 7+ years experience in operations, consulting, strategic partnerships, account, customer success or pre-sales roles.
• Experience storytelling through data, and communicating those insights to varied audiences and senior management internally and externally.
• Quantitative thinker with advanced Excel skills, experience with analyzing datasets and delivering actionable insights.
• Ability to manage complex work streams while maintaining strict attention to details.
• Passionate about problem-solving, going deep into an issue, and explaining the ‘why’ and not just the ‘what’ of a trend
• Willingness to get scrappy, and unafraid of dealing with ‘dirty data’
• A self-starter with a track record of taking initiative
• Experience working cross-functionally, and prioritizing projects and responsibilities on behalf of multiple stakeholders.
• Proven track record of delivering on quota and obtaining positive reviews

 
Preferred Qualifications

• Speaks Spanish or Portuguese - strong nice-to have
• Experience in channel sales organizations with enterprise SaaS businesses.
• Cloud Infrastructure knowledge, example: VM load balancing, core optimization, database management.
• A preferred knowledge of SQL, relational databases, and/or statistical packages such as R, SAS, SPSS a plus.

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 72.00/hr.