Position Title: Operations Officer II
Duration: 6 months (Possibility of Extension and Possibility of Conversion)
Work Location: Toronto, ON (5 days in office)
Schedule: Mon- Friday 8:30 to 5 (30 min lunch break)
 
Roles and Responsibilities:

• Provides a broad range of operational support and/or performs general to specialized transactions and/or other processing activities for own functional area within Operations & Technology.
• Supports partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals, and CEI targets are met.
• Reports to a Team Manager within the Team Structure.
• Positively contributes to the overall customer experience and loyalty index in each interaction.
• Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required.
• Create and/or recognize exceptional customer service through established programs.
• Ensure all required processing and enquiries are fulfilled meeting Service Level Goals.
• Provide subject matter expertise for internal and external partners within a defined area.
• Complete assigned tasks accurately & within established standards.
• Actively participate in daily touch points and work distribution.
• Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines.
• Identify areas of risk and escalate as necessary.

 Must-Have :

• Strong attention to details.
• Good filing skills – electronic files.
• Strong skills in MS Office.
• Strong written communication skills.

Nice-To-Have:

• Back-office operations experience.

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 25.48/hr.