As a Supplier Management Specialist / Coordinator, you will play a critical role in strengthening our global supplier ecosystem. You will manage and coordinate supplier relationships, performance and compliance across regions, ensuring high levels of service to internal stakeholders and external suppliers. A strong customer-service orientation is essential, and familiarity with financial, contractual and currency-exchange concepts is a significant advantage.

Working Conditions & Additional Requirements

• Based in Costa Rica; may require occasional travel or coordination across multiple time zones.
• Hybrid work model (for example: three days in office, two days remote) — subject to company policy and local arrangements.
• Comfortable working in a fast-paced, global, collaborative business environment.
• Ability to manage stakeholder expectations, maintain service levels, and escalate issues appropriately when required.

Key Responsibilities

• Manage the complete supplier lifecycle: onboard new suppliers, maintain up-to-date records and profiles, monitor contract renewals and ensure adherence to company policies and contractual terms.
• Monitor, report and analyse supplier performance using key metrics (such as on-time delivery, quality, cost, responsiveness); identify issues and work with stakeholders to implement continuous improvement initiatives.
• Act as a customer-service collaboration for both internal stakeholders (procurement, operations, finance, quality, risk) and external suppliers: respond to queries, resolve issues, manage expectations and maintain service standards.
• Collaborate with global and regional teams to align supplier-management processes, documentation, service-level agreements (SLAs), risk assessments and accounts-payable coordination.
• Maintain a comprehensive supplier database, dashboards and vendor-management systems: ensure data accuracy, complete profile information, performance history and compliance documentation to support decision-making.
• Assist in the contract lifecycle process for suppliers: evaluate statements of work (SOWs), review terms and conditions, track renewals and terminations, and liaise with legal and compliance teams as needed.
• Support sourcing and procurement teams with supplier segmentation, market research, supply-base analysis and identification of consolidation or alternative-supplier opportunities.
• Manage the full supplier payment lifecycle: monitor and follow-up on supplier payment requests, ensure required approvals (including timesheets or service-delivery verifications) are completed, validate that contractual payment terms (e.g., Net 30, Net 60) are honoured, escalate outstanding or overdue payments and liaise with accounts-payable and finance teams.
• Serve as the point of contact between suppliers and internal finance/procurement functions on payment matters: track invoices, verify timesheet or service-delivery approvals, ensure documentation completeness, and coordinate for timely settlement in line with agreed terms.
• Oversee supplier payment compliance and process integrity: maintain database of payment requests and approvals, ensure payment-terms are documented and followed, follow up on timesheet or service-delivery approvals and work with accounts-payable to address discrepancies or delays.
• Preferred: Utilize knowledge of finance considerations to assess supplier cost structures, cross-currency transaction risks, and how foreign-exchange exposure may impact supplier performance, contract terms or overall value.

Skills & Competencies

• Strong customer-service mindset: ability to build relationships, communicate clearly and professionally, manage stakeholder expectations and support both internal and external clients globally.
• Excellent interpersonal and communication skills (fluent English required; Spanish strongly preferred).
• Analytical mindset: comfortable working with data, interpreting supplier performance and cost metrics, identifying trends, and presenting actionable insights.
• Strong organizational and coordination abilities: capable of managing multiple priorities, accurate record-keeping, meeting deadlines, and working across geographies.
• Solid supplier/vendor management knowledge: understanding onboarding, performance monitoring, contract management, risk management and continuous improvement.
• Proficiency with Microsoft Office (especially Excel) and familiarity with vendor-management or financial systems is a plus. 
• Ability to work cross-functionally across procurement, operations, quality, finance and other global teams; capacity to influence without direct authority.
• Problem-solving orientation: identifies issues, provides options to resolution and initiates process improvements.
• Risk and compliance awareness: understands supplier documentation, audit readiness, regulatory and corporate-policy adherence.
• Cultural awareness: comfortable working in a multicultural global environment and adapting to varied regional requirements

Education & Experience

• Bachelor’s degree in Business Administration, Procurement, Logistics, Industrial Engineering or related field.
• Minimum of 3 years of experience in supplier management, procurement, vendor coordination or a related role, preferably in a global or multi-regional environment.
• Experience in customer-facing roles (internal or external) is mandatory—demonstrated track-record of providing service and support to stakeholders.
• Experience working with or supporting global teams, or managing suppliers across multiple countries is strongly preferred.
• Prior experience with contract-lifecycle management, supplier performance metrics, data analysis or continuous improvement initiatives is a plus.

Preferred Qualifications

• Experience in the financial-services or fintech industry, or with organisations that have significant currency/FX exposure.
• Experience with process-improvement methodologies. 
• Advanced proficiency in Excel (pivot tables, v-lookups) or BI tools (Power BI, Tableau) is a plus.
• Multi-lingual skills or experience working with suppliers from multiple geographies.