Job Title: Billing Analyst I
Location: Fully Remote
Duration: 12 months Assignment (potential to extension)
Shift/Hours: 40hours/week, PST hours, M to F
 
Roles & Responsibilities:

• Monitor, process, report and document a variety of transactions, including but not limited to suspense,  adjustments, premium receipts, invoicing, deduction requests, reversals, reposts and delinquencies.
• Coordinate with other business areas to ensure accurate premium processing, reporting, billing and fee disclosure.
• Perform research as needed in support of reconciliations and adjustments. 
• Prepare and create monthly bills for alternately billed groups. 
• Act as a resource for external and internal business areas on processes, procedures, and systems.
• Implement billing and delinquency operations to maximize effectiveness and accuracy. 
• Audit the accuracy of billing and delinquency information entered in the system and monitor the operation of the billing system.
• Develop solutions to billing and delinquency issues and work with systems design to implement system and process enhancements. 
• Work on special projects with management.
• Proactively communicate sensitive and /or confidential policy and billing information, as well as providing solutions in a clear and effective manner to policyholders, producers, third party administrators, field force and home office staff based on Generally Accepted Accounting Principles (GAAP), federal regulations, contractual provisions and other related policy information.

Education & Experience:

• Typically requires a minimum of 2 years of accounting or complex financial experience.
• Associate’s degree, or the equivalent combination of education/experience.

 Knowledge & Skills: 

• Intermediate systems knowledge, including Group Access, GroupFacts, AdminEase, Lawson, Clarity, OMAR.
• Intermediate Excel and Word.  2-3 years of customer service experience needed.

Job Complexity & Judgment: 

• Works on problems of diverse scope.
• Requires analysis and evaluation of multiple factors to resolve moderately complex issues. 
• Ability to organize large volumes of data and to prioritize competing requests and deadlines.

Independence & Supv required: 

• Typically plans and schedules own work, requiring limited direction on routine work. 
• May require detailed instructions on new assignments. Work is often shared with teams.

Interaction & Influence:

• Contacts are division-wide and external to provide or obtain information. 
• May consult with management. 
• Networks with internal peers.
• Able to influence decisions. 
• Effective team player.
• Work on special projects as directed by management.

Physical Demands: Not required.
  
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 16.67/hr.