Title: Developer IV
Location: Columbia, SC
Partial Onsite: Tuesday, Wednesday, Thursday Onsite and as Needed
Duration: 12 Months (Contract to Hire)

Duties

• Day to Day
  • Lead the design and development of advanced Genesys Cloud Architect workflows (IVR, digital, routing, NLU-driven call flows).
  • Produce high-quality technical and functional documentation, including FRDs, workflow diagrams, and integration specifications.
  • Participate in and/or lead discovery and design workshops with business and technical stakeholders. 
• Responsible for analysis, design, programming, and implementation of complex applications tasks and projects.
• Devise feasible, logical procedures to resolve business problems through the use of computer resources.
• Formulate scope and objectives through research to develop or modify complex systems.
• Review detailed specifications and recommend modifications. Design, code, test and debug complex application programs.
• 20% Produce deliverables related to the assigned project.
• Perform analysis, design, programming, and implementation of systems and procedures to solve complex business or scientific problems.
• Evaluate interrelationships in immediate programming area to determine how changes in one program will affect another related area.
• Apply conversions and enhancements to business systems.
• May lead or provide expertise on assigned projects.
• 20% Work closely with customers, business analysts, and team members to understand business requirements that drive the analysis and design of quality technical solutions.
• Ensure solutions are aligned with business and IT strategies and comply with the organization’s architectural standards.
• Assist in post-implementation support and system enhancements.
• 20% Test modified programs, create necessary test files and data, verify logic, debug, and write relevant documentation.
• 15% Design and develop IT systems. Devise new sources of data and develop new approaches and techniques.
• Involved in the full systems life cycle and is responsible for designing, coding, testing, implementing, maintaining and supporting complex application software that is delivered on time and within budget.
• 15% Provide guidance to lower-level programmers/analysts.
• Act as an internal consultant by providing technical guidance on complex projects.
• Determine and resolve problems with other systems analysts, programmers, and systems users.
• 10% Test designed programs, verify logic, perform any necessary "debugging," and write the documentation

Required Technologies:

• Genesys Cloud
• Java Script, Python, or Node.Js
• REST APIs, JSON, and service integrations
• Hands-on experience with cloud platforms (AWS preferred)

Nice To Have:

• Genesys Certifications such as:
• Genesys Cloud CX Developer (CCX GCD)
• Genesys Cloud CX Architect (GCX ARC)
• Lucid Charts or other workflow modeling tools. 

Minimum Required Skills and Abilities:

• Comprehensive understanding of applications/development, quality assurance and integration methodologies, concepts and facilities in a mainframe, midrange, and/or PC/LAN environment.
• Demonstrates a high level of technical proficiency in the areas of programming languages, platform capabilities, and methods of systems analysis and program design.
• Excellent analysis, decision-making, and problem solving skills.
• Demonstrates logical abstract thinking and assimilating/adhering to project goals and deadlines.
• Ability to communicate effectively verbally and in writing.
• Able to work well under pressure and as part of a team.
• Strong knowledge of interpersonal skills/team building.
• Familiar with project management concepts.
• Ability to assess requirements, alternatives, and risks/benefits for low- to high-impact projects.
• Pays attention to detail.
• Ability to establish and maintain effective working relationships with employees, clients, vendors etc.
• In-depth understanding of organizational functions, behavior, and inter-relationships.

Minimum Required Software and Other Tools:

• Comprehensive knowledge of relevant operating systems, programming languages, and development tools and their usage in the company.

Work Environment:

• Customer-focused, project-oriented programming environment.
• Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer.

Minimum Required Education: Bachelor's degree-in Computer Science, Information Technology or other job related degree.

Degree Equivalency: 4 years of job related work experience or 2 years of job related experience plus an associate’s degree in Computer Science, Information Technology or other job related degree

Minimum Required Work Experience: 6 years-of application development, systems testing or other job related experience.

Interviews: 1st round Teams, 2nd round in Person 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 50.00/daily.