Job Title: IT Operations Analyst IV – Network Operations (Tier 1 Support)
Location and Work Model: Toronto, ON, 100% Onsite
Schedule: Rotating 12-hour shifts (7am–7pm ET & 7pm–7am ET), 7 days a week / 24 hours coverage
Duration: 1 Year (Extension Possible)
 

---

Department Overview:

The Operations Support Group (Network Operations) is a 24/7 dual-site service department responsible for ensuring the availability of the client Group’s mission-critical network infrastructure. The team provides frontline support, reacts to anomalies using monitoring tools, and works in a fast-paced environment requiring attention to detail and proactive problem solving.

---

Role Summary:

The IT Operations Analyst IV is a senior-level network operations role responsible for supporting the client's network infrastructure, including LAN, MAN, WAN, RLAN, wireless, firewall, load balancer, and optical solutions. This is primarily a Tier 1 / 1.5 support role, handling less complex to semi-complex issues, with involvement in resolving complex incidents when necessary.

---

Key Responsibilities:

• Manage daily deliverables during your shift under guidance from the NOC Shift Leader.

• Provide high-quality technical support while following NOC processes and procedures, including automation usage, proper remediation, and documentation.

• Engage in high-priority incidents (P2) and coordinate with L2/L3 teams, vendors, and internal support groups.

• Prioritize, triage, and manage incidents based on criticality and shared services.

• Assist with incident, change, and problem management processes.

• Document MoPs, how-to guides, and peer review documentation for new and junior team members.

• Identify process gaps, training needs, and automation opportunities; communicate these to leadership.

• Ensure smooth handovers between shifts and maintain effective communication with team members.

• Support network troubleshooting and break/fix activities.

• Participate in continuous improvement initiatives to enhance operational efficiency.

---

Must-Have Qualifications & Experience:

• CCNP (R&S) with minimum 3 years of network troubleshooting experience, OR CCNA with minimum 5 years experience in Network Operations/Production environment.

• Hands-on experience with Cisco routing & switching.

• Strong troubleshooting and problem-solving skills; experience with network analyst responsibilities.

• Familiarity with monitoring tools like SevOne, Infoblox, ExtraHop, ThousandEyes.

• Excellent verbal and written communication skills; ability to work in a team-oriented, fast-paced environment.

---

Nice-to-Have Skills / Technologies:

• Cisco Viptela SDWAN / Aruba SDWAN

• Cisco ACI

• Palo Alto Firewalls

• F5 Load Balancers

• VMware NSX

---

Education & Certifications:

• Technology Degree/Diploma or equivalent work experience.

• CCNA or CCNP required; CCDP and ITIL are assets.

---

Interview Process:

• 1 Remote Interview

• 1 Onsite Interview

---

Candidate Profile:

• Comfortable working rotating 12-hour shifts.

• Able to work 100% onsite at Scarborough location.

• Willing to provide Tier 1 support in a production network environment.

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 38.00/hr.