Role Name:  Chronic Disease Coach
Location: Columbia, SC 29229
Work Environment: Remote (after 4-6 weeks onsite training)
Schedule: Mon-Fri, 8:30 am to 5:00 pm 
Contract length: 3-month assignment with possible conversion.

Summary:
Provide support to members for disease prevention and healthy promotion. Empower members to achieve optimal health and wellness by providing personalized guidance, education, and support. This role collaborates with individuals to set and reach health goals, navigate the healthcare system, and make informed decisions about their well-being within the context of their health plan benefits. 

Day to Day:

• 60% Assess for needs related to a member’s chronic condition, clinical risk and readiness for change via company needs questionnaire.  Based on the needs assessment, complete and coordinate action plans in cooperation with members, then implement plans to include member goals. Provides member-centered coaching utilizing motivational interviewing techniques in combination with reflective listening and readiness to elicit behavior change and increase member program engagement.
• 20% Participates in patient education with members and providers regarding the member’s condition and available benefit plans. Serves as member advocate through continued communication and education. Promotes enrollment in health and chronic condition management programs.
• 10% Provides appropriate communications (written, telephone) regarding member conditions to both health care providers and members.
• 5% Participates in data collection/input into system for clinical information flow. Demonstrates compliance with all applicable legislation and guidelines for all regulatory bodies, which may include but is not limited to ERISA, NCQA, URAC, DOI (State), and DOL (Federal).
• 5% Maintains current knowledge of network status of all service providers to educate members on care they may receive related to their chronic condition(s). Assists members with referrals to appropriate internal support areas to ensure proper processing of authorized or unauthorized services, as needed.

Team Info:  Employee may work form one's/out of one's home. May involve some travel within one's community
Any extra/additional job info: NA

Job Requirements:

Required Education: Associate's in job related field
Degree Equivalency: Graduate of Accredited School of Nursing or graduate of a health-related degree or 2 years job related work experience
Required Experience: 3 years of professional health and wellness experience
Required License/Certificate: Within 4 years of hire, must get certification in health coaching (ex: National Board Certified Health and Wellness Coach).

Preferred Education: Bachelor’s degree in health-related field (e.g. Nursing, Social Work, Health Ed, Wellness, Health Promotion, Behavioral Health)
Preferred Work experience: 5 years - healthcare management
Preferred Specialized Training: Health Coaching Certification 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 33.00/weekly.