Title: Physical Security Specialist
Location: 100% Remote, will travel onsite for go-lives. onsight assessments, or onsite troubleshooting.
Duration: 12 Months
This role requires a deep understanding and hands-on experience with physical security systems, including but not limited to Access Control, Video Surveillance (VMS), Intrusion & Weapons Detection, and Visitor Management technologies.
Proven experience in providing escalated technical support for complex, high-priority issues that require expert-level troubleshooting and problem resolution. Ability to perform in-depth root cause analysis for both physical security and facilities systems failures, identifying systemic issues and recommending long-term fixes. Experience in diagnosing and resolving issues related to the integration of physical security systems with IT infrastructure and facilities management solutions.

• Works independently to understand workflows and applies technical knowledge to assist end users.
  Follow all established procedures.
• Creates clear documentation for education, knowledge sharing for the team, and procedure/policy requirements.
• Utilizes critical thinking to decipher workflows to understand adjustments needed to application deployments.
• Understands basic technology infrastructure to assist with any new functionality, break/fix or application replacement.
• Provides a proactive rounding experience to the market and cross.
• Collaborates with team members in other markets to share lessons learned, opportunities, and ideas.
• Ability to develop and maintain internal knowledge bases for troubleshooting, maintenance, and support procedures.
• Follows appropriate escalation workflows to level 4 product teams.
• Provides Level 4 product teams a feedback loop from the market user base, for product questions, iterations and opportunities.
• Deep, hands-on understanding of both physical security technologies and facilities management systems while being able to troubleshoot, resolve issues, and provide expert guidance.

The role also demands strong leadership capabilities to manage escalated technical support issues, mentor junior teams, and collaborate cross-functionally with other departments and vendors.
  
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 35.00/hr.