Job Title: Production Support Analyst II (SRE/DevOps)
Worker Location: Irvine, CA (Hybrid)
Duration: 12 Months

Overview:
Production Support Analyst II – Middleware team is seeking a Production Support Resource to support Middleware Platform.  The Menu Middleware Platform runs on Amazon Web Services and is a critical IT component providing data to multiple digital channels.

Production Support Job Responsibilities:

• Troubleshoot issues on various digital ordering channels such as Kiosk, Delivery, Digital Menu Boards and Point-of-Sale?
• Monitor and troubleshoot Middleware Infrastructure (AWS) - (Monitor and troubleshoot issues in production using AWS, Lumigo, and Aurora MySQL RDS)
• Work with Data Management and QA/QE teams to support testing and launch of new Taco Bell menu items (Product changes, Limited Time Offerings, Market/Regional Item Tests)
• Work with Data Management and L1/L2 IT Support Teams to resolve escalated tickets affecting Production??
• Work with Menu Middleware (MMW) Developers to support MMW releases
  
  Qualifications / Skills:

• At least 6 months SQL experience with an emphasis on building queries, joining tables and running/creating stored procedures & templates (Required)
• AWS, Python, REST APIs, Bash scripting & PowerShell scripting - (Nice to Have)
• Strong verbal/written communication skills and?ability to work with multiple stakeholders, both internal and external
• Proactive mindset with ability to build process & documentation
• Ability to prioritize and manage multiple tasks 
• Diagnose problems and follow through to resolution

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 45.00/hr.