Job Title: Desktop Support Technician – Entry Level
Locations: Westlake, TX (primary) / Southlake, TX (as needed)
Hours: 8:00 AM – 4:30 PM or 8:30 AM – 5:00 PM
Duration : 18 Months
Department: Desktop Support – Internal Technology Services
Reports To: Desktop Support Team Lead
Job Summary
Client is seeking an enthusiastic Entry-Level Desktop Support Technician to join our Internal Technology Service Center. This role focuses on providing real-time technology support and fulfillment services (move, add, or change requests) to client's employees. The ideal candidate thrives in a fast-paced environment, has excellent customer service skills, and demonstrates a strong “can-do” attitude.
Key Responsibilities

• Provide hands-on installation, troubleshooting, and support for desktops, laptops, monitors, and personal printers.
• Perform system administration for Windows 10, Windows 11, and Mac OS X desktops and laptops.
• Deliver phone and remote support as required.
• Deploy and reclaim computer equipment while maintaining accurate records in the asset management database.
• Document work and support activities using tools such as Remedy and Clarity.
• Work collaboratively with a team of Desktop Support Technicians in a large service center supporting over 6,000 users.
• Provide excellent customer service to Client's employees at multiple sites.
• Assist with move, add, or change requests for internal technology.

Required Qualifications

• Bachelor’s degree in technology or related field OR 1–3 years of recent experience supporting technology in an enterprise-wide Service Center environment.
• Working knowledge of Windows 10, Windows 11, and Mac OS X technical support.
• Strong verbal and written communication skills.
• Ability to work at multiple sites as needed.
• Customer-focused mindset with strong problem-solving and troubleshooting skills.

Preferred Skills

• Familiarity with IT service management tools such as Remedy or Clarity.
• Previous experience in hardware deployment and asset management.
• Ability to prioritize tasks in a fast-paced, high-volume support environment.

What We Offer

• Hands-on experience supporting a large internal technology environment.
• Opportunity to develop technical and customer service skills.
• Exposure to enterprise IT operations and team collaboration.

  
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 19.00/hr.