Job Title: Technical project manager III (Retail Technical Operations Specialist)
Location: Onsite – Burlingame CA
Duration: 12 months
 
Job Description:
1P Retail Technical Operations Specialist

• Client’s mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Client are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.
• The Reality Labs (RL) team is looking for a Project Manager to help deploy and maintain high impact retail technologies that power the retail displays, demo devices, and store operations. These systems drive trial and conversion for our Hardware at the point of sale by allowing customers to try our products and understand them better. This role is responsible for executing the demo strategy of product lines from Client’s RL group that are presented in all Client Lab first party retail locations.
• The 1P Retail Technology Project Manager will act as the main point of contact for store technology operations, software updates and troubleshooting, and in-store device management strategy feedback for all Client Lab devices. They will interface with the first party retail team, internal technical partners, and other operations teams at Client.

 
Must-Have Skills:

• Management Experience: 5+ years of experience in technical project/product management, or equivalent.
• Hands-on Experience / Debugging: The need to "roll up the sleeves" to debug aligns with the responsibility to "Organize and triage incoming technical issues" and the requirement for a "Deep understanding of Hardware and Software development processes."
• Organization: This is a key component for managing the complexity of the role, including responsibilities like "Monitor retail technology performance dashboards," "Build troubleshooting documentation," and "Build and track program budgets."
• Tools for Tracking Issues: This directly confirms the minimum qualification for "Hands-on experience with bug and project tracking tools such as JIRA, Asana" and the requirement to "Build and maintain project trackers for complex programs."
• Collaboration with Product Team: The emphasis on sharing problems aligns with the job's focus on interfacing with "internal technical partners" and other operations teams, and the responsibility to "Inspire and collaborate closely with analytics and core demo teams" to drive optimization.

 
Nice-to-have:

• Proactivity and AI Features: Someone who is proactive and willing to "look at the tools and see what AI can do" to push the boundary.
• Reality Labs (RL) Former CW: Previous experience as a "CW" (Contract Worker) from Reality Labs.

 
Years of Experience:

• 5 years of experience

 
Degrees/Certifications Required:

• Bachelor’s degree in engineering

 
Responsibilities:

• Monitor retail technology performance dashboards, proactively consolidating in-market system statuses into meaningful and concise operational updates for stakeholders.
• Organize and triage incoming technical issues from the Client Lab store teams
• Build troubleshooting documentation to ensure high field-friendliness and ease of fixture maintenance.
• Manage day-to-day relationships with retail technical support partners, scaling support and maintenance processes as needed.
• Execute and coordinate multiple retail demo content and software updates year-round across AI glasses and VR, ensuring smooth deployment and high uptime.
• Serve as the primary operational point of contact (POC) for technical vendors, managing day-to-day relationships, and ensuring service level agreements (SLAs) are met for maintenance and support.
• Inspire and collaborate closely with analytics and core demo teams to define operational KPIs, review demo/display engagement and uptime metrics, and drive optimization efforts to improve customer experience and system reliability.
• Assist stakeholders in the operational evaluation, deployment, and ongoing revision of retail demo content and supporting systems.
• Support the deployment and standardization of scalable retail technology solutions, such as content deployment and device management systems, prioritizing system stability and ease of support.
• Build and track program budgets related to technology maintenance and operational support, and manage supplier Statements of Work (SOWs) for operational vendors.

 
Minimum Qualifications:

• 5+ years of experience in technical project/product management, or equivalent.
• Deep understanding of Hardware and Software development processes.
• Hands-on experience with bug and project tracking tools such as JIRA, Asana.
• Understand how to build and maintain project trackers for complex programs.
• Strong interpersonal skills, approachable and adaptable.
• Excellent communicator, with good verbal and written communication
• Experience with navigating various organizational environments where culture and structure varies.
• Highly effective at managing conflict. Is able to address issues between stakeholders swiftly in order to maintain a positive team spirit that is consistent with Client values
• Understanding how retail devices and interactive display technologies are developed is a plus.
• Bachelor’s Degree in Electrical, Electronics, Mechanical or Computer Engineering.

 
Key Projects/Day-to-Day Responsibilities:

• Performance & Support: Monitor technology performance dashboards, triage technical issues from store teams, and build troubleshooting documentation.
• Vendor Management: Serve as the primary operational Point of Contact (POC) for technical vendors, managing day-to-day relationships and ensuring Service Level Agreements (SLAs) are met.
• Deployment: Execute and coordinate year-round retail demo content and software updates across AI glasses and VR, ensuring high uptime and supporting the standardization of scalable retail technology solutions.
• Strategy & Budget: Collaborate with teams to define operational KPIs, review metrics, and build/track program budgets for operational support.
• Collaboration: Work closely with data scientists, analysts, and software engineers to understand data needs and deliver high-quality data solutions.
• Quality Assurance: Implement data quality checks and monitoring to ensure the integrity and accuracy of data.

 
What makes this role interesting?

• Very unique position
• Cutting edge technology
• Client labs has a retailer is very success and we want to expand
• Lot of growth opportunities

 
Here are the key aspects that make the role compelling:

• Direct Impact on Product Success: You will be responsible for deploying and maintaining the "high impact retail technologies" that power in-store displays and demo devices. These systems are crucial for driving customer trial and conversion for Client’s Reality Labs products at the point of sale.
• Central Operational Hub: The role acts as the primary operational point of contact (POC) for all store technology, including software updates and troubleshooting. This places you at the center of a complex operation, managing relationships with internal teams (retail, technical partners, analytics) and external technical vendors.
• A Mix of Strategy and Execution: You will both execute year-round demo content and software updates across product lines, and contribute to strategy by providing feedback on in-store device management and collaborating with teams to define operational KPIs and drive optimization efforts.
• Process and Program Ownership: The position involves a significant focus on scaling support processes, building troubleshooting documentation for field-friendliness, and managing program budgets and vendor Statements of Work (SOWs), offering a chance to build and refine critical operational systems.

 
Interview Process:
Timeline expectation on manager review of candidates: 48 hours
How many rounds of interviews? 2 rounds of interview 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 80.00/hr.