Job Title: Administrative Asst/Exec. Asst II
Location: Remote 
Duration: 5+ Months
 
Overview:
Join the client sales and service team as an Service Coordinator to be located in the PST, MTN, CTRL and EST time zone as a remote worker. This service dispatch opportunity plays a key role in supporting our sales and service team that provides comprehensive chemical products and solutions to meet the needs of customers across the food service and hospitality industries. It reports to the Service Operations Supervisor/Manager and serves as a coordinator for 300+ field associates by organizing service assignments and delegating work via a dispatch queue. This role is an expert in driving operational excellence and optimization of our field team’s ability to deliver best-in-class solutions for our customers. 
 
What’s in it For You:

• Access to innovative resources, tools, and technology to assist in supporting a world-class sales and service organization. 
• Opportunity for a long-term advancing career path in service, sales, or management 
• Plan and manage your schedule in a flexible, independent work environment.
• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best.

What You Will Do:

• Responsible for processing high-volume service requests and assigning service appointments.
• Efficiently dispatch service technicians to customer locations, ensuring prioritization of customer service
• Develop and maintain schedules to ensure proper staff coverage, adjusting as needed depending on customer needs.
• Optimize service technician hours, availability, and accountability.
• Work with Area Leadership to ensure Retain, Grow, and Gain initiatives are met.
• Continually partner with the field to solve problems and influence operations to drive field effectiveness.

Position Details:
This position has the option to be located:

• 4 positions:  1 in each time zone of US in a work-from-home capacity.
• Must have the ability to work a rotating weekend coverage schedule.

Minimum Qualifications:

• High School diploma or equivalent
• 2-4 year of work experience in sales, customer service, or related fields, including relevant military experience
• Immigration sponsorship is not available for this role

Preferred Qualifications: 

• Associate’s degree or trade school certification 
• Experience using Microsoft Office Suite with demonstrated proficiency in Microsoft Excel
• Excellent organization, leadership, communication, problem-solving, and critical-thinking skills
• Experience with Salesforce
• Ability to work independently in a fast-paced environment
• Dispatch or route service experience
• Industry-related experience in food service, laundry, housekeeping, hospitality, and/or pool and spa

 
  
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 22.75/hr.