Desktop Technician 3
Spectraforce
Kansas City, Kansas
5 hours ago
Job Description
Role: Desktop Technician 3
Location: Kansas City, KS, 66111
Duration: 7+ months Assignment
General Purpose:
The Desktop Technician (Tier 1) supports the organization’s day-to-day endpoint operations by managing incoming incidents and tasks, performing first level troubleshooting, and ensuring timely issue resolution. This role focuses on frontline stability for Windows endpoints and contributes to operational efficiency by identifying trends, escalating appropriately, and maintaining a consistent user experience across the enterprise. This position operates under the direction of the Desktop Engineering team and is responsible for maintaining reliable, secure, and well managed endpoint environments.
Job Duties and Responsibilities:
Incident & Task Management
• Monitor the Endpoint Architecture incident/task queue throughout the day.
• Perform first level triage, reach outs, and resolution for common endpoint issues.
• Document troubleshooting steps, resolution details, and escalate issues as needed.
• Assist with trend identification and recurring issue reporting to support continuous improvement.
Endpoint Support & Operations
• Maintain Windows, MacOS, iOS and Android endpoints
• Support onboarding tasks such as device setup, VPN configuration, and general access validation.
• Provide support for endpoint issues including OS, applications, connectivity, and authentication.
• Assist users both onsite and remote through clear, professional communication.
Lifecycle & Deployment Support
• Participate in hardware and software lifecycle processes (device preparation, basic software deployment).
• Support quality assurance tasks for new builds or packages prepared by Desktop Engineering.
• Perform basic troubleshooting of deployments or updates (e.g., SCCM/MEM?related issues).
Minimum Requirements:
Education and Experience
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 31.16/hr.
Location: Kansas City, KS, 66111
Duration: 7+ months Assignment
General Purpose:
The Desktop Technician (Tier 1) supports the organization’s day-to-day endpoint operations by managing incoming incidents and tasks, performing first level troubleshooting, and ensuring timely issue resolution. This role focuses on frontline stability for Windows endpoints and contributes to operational efficiency by identifying trends, escalating appropriately, and maintaining a consistent user experience across the enterprise. This position operates under the direction of the Desktop Engineering team and is responsible for maintaining reliable, secure, and well managed endpoint environments.
Job Duties and Responsibilities:
Incident & Task Management
• Monitor the Endpoint Architecture incident/task queue throughout the day.
• Perform first level triage, reach outs, and resolution for common endpoint issues.
• Document troubleshooting steps, resolution details, and escalate issues as needed.
• Assist with trend identification and recurring issue reporting to support continuous improvement.
Endpoint Support & Operations
• Maintain Windows, MacOS, iOS and Android endpoints
• Support onboarding tasks such as device setup, VPN configuration, and general access validation.
• Provide support for endpoint issues including OS, applications, connectivity, and authentication.
• Assist users both onsite and remote through clear, professional communication.
Lifecycle & Deployment Support
• Participate in hardware and software lifecycle processes (device preparation, basic software deployment).
• Support quality assurance tasks for new builds or packages prepared by Desktop Engineering.
• Perform basic troubleshooting of deployments or updates (e.g., SCCM/MEM?related issues).
Minimum Requirements:
Education and Experience
- Associate degree in related field of study preferred
- Bachelor’s Degree preferred
- 1-2 years of experience in MS Windows environment handling calls on break/fix support
- Experience using and troubleshooting MS Office (O365) products
- Experience using ticketing systems, ServiceNow preferred
- Experience managing and troubleshooting Windows 11 workstations
- Certification and/or License preferred.
- Able to demonstrate superior customer service skills
- Able to communicate and translate complex technical topics into easy-to-understand concepts
- Able to communicate clearly and effectively, both verbally and in writing
- Able to clearly document technical processes
- Able to proficiently manage and troubleshoot Microsoft desktop operating systems
- Able to ask directed and logical questions to determine problem causation and follow documented processes to a successful resolution
- Working knowledge of Active Directory Users and Comp
- Working knowledge of Apple products including iPhone, iPad and Mac Computers
- Must be able to read, write and speak English
Applicant Notices & Disclaimers
- For information on benefits, equal opportunity employment, and location-specific applicant notices, click here
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 31.16/hr.