Role: Merchant Support Specialist I
Location: Remote
 
Overview: Join the Client's Online Ordering team, dedicated to simplifying operations for hospitality businesses through an innovative platform. As a Merchant Support Specialist I, you will be the first line of defense for merchant, customer, partner, and internal post-sales escalations, ensuring exceptional service and support.
 
Key Responsibilities:

• Investigate and resolve complex technical troubleshooting cases to diagnose and remediate failure points
• Address merchant issues with empathy and urgency, ensuring every interaction is a learning opportunity
• Support merchants using the ordering platform by identifying and troubleshooting a wide range of issues
• Develop deep expertise in the product suite, processes, systems, and tools
• Collaborate with Tier 1 and Tier 2 Support to provide seamless service

Required Qualifications:

• Bachelor's degree or equivalent work experience
• 2 years of work experience in a related role in technology, hospitality, or customer support
• Strong communication, troubleshooting, and organizational skills
• Experience in de-escalation tactics and call management
• High emotional intelligence and great communication skills

Preferred Qualifications:

• Familiarity with Toast, Square, POS Providers, Google Suite, Slack, Jira, Confluence, and Salesforce

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 20.68/hr.