Title: Field Service Technician II 
Location: Lafayette, TN 37083
Duration: 6 months (Possibility of extension based on business needs)
Shift:  M-F 8-5 w/overtime plus travel 

Description:
Our client is currently seeking a qualified Field Technician to join their team in Lafayette, TN and provide end-user support. This position will require overnight travel from Sunday - Thursday. Onsite at client location during normal business hours with travel overnight. OT may be required. Requires a valid state driver's license (Real ID compliant), clean MVR, and a reliable vehicle.
 

• Project focus on upgrading advanced commercial printers at retail locations
• Duties may include replacing printer parts, paper feed, power supply, changing the print head, changing toner drum, transfer belt, image unit
•  Perform complex upgrades and troubleshooting of printers, servers, hard drives, and monitor systems
•  Provide on-site technical support to internal or external customers in resolving complex or escalated technology issues on operational or maintenance aspects of system equipment
•  Install and remove equipment and systems as required
•  Responsible for day-to-day operation of applications and equipment and serve as a customer contact on technical and service-related problems
•  Ensure that all schedules, transmission, on-line systems, and problems are resolved in an accurate and timely manner
•  Serve as a liaison between customers, departments, and within the organization to lead problem resolution and change management processes
• Determine the most cost-effective repair / resolution to minimize customer downtime

Skills and Qualifications:

•  Minimum 2 to 3+ years of field service experience, specifically in commercial printers required
•  Must be able to do extensive traveling via plane and / or car
•  Must have commercial / large printer experience; Lexmark printer certification nice to have
•  Experience working on commercial printers and have an electronics / mechanical aptitude
•  Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required
•  Working knowledge of the Microsoft Office application suite including MS Outlook
•  Experience with multi-platform Windows O/S required
•  Working knowledge of Rufus, Windows Server imaging, photo printing experience, ability to troubleshoot system connectivity, Windows configuration
•  Ability to work independently in a retail environment
•  Ability to lift up to 50lbs.
•  Excellent customer service skills and professionalism
•  Able to communicate effectively both written and verbally with key stakeholders, leadership, partners, team members, other organizations, and customers
•  Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality
•  Demonstrated capability to achieve results in a fast-paced, client-driven environment

Notes:

• Is this position remote or in person? On-site at client locations
• What will the primary day-to-day responsibilities entail for this person? Please see Job Description above 
• What are the TOP 2 required skills that candidates must have? Electro-mechanical and printer hardware support experience
• Will there be shift differentials? No 
• How many overall years of experience should this person have? 2 to 3+
• Do they need any specific certifications or education? Lexmark printer certification nice to have 
• If contract to hire what is the conversion rate? N/A 
• How many miles per day will the contractor be driving? Will vary depending on client locations
• What radius range should candidates be located from the job location? Within 75 miles 
• How soon will the candidate review and interviews start? ASAP 
• This position will require overnight travel from Sunday - Thursday
• Onsite at client location during normal business hours with travel overnight. OT may be required.
• Requires a valid state driver's license (Real ID compliant), clean MVR, and a reliable vehicle.

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 22.00/hr.