Position Title: Enrollment/Billing Senior Representative

Work Location: remote

Assignment Duration: 5 months

Work Schedule:
After Training, hours would be Monday - Friday, 10:00am - 7:00pm EST.

Work Arrangement: 100% Remote

Position Summary:
Manage a portfolio of B2B customer accounts to ensure timely collection of receivables.

Background & Context:
Candidates can be located in any US time zone as long as they can commit to the EST hours for the position.

Key Responsibilities:
• Manage a portfolio of B2B customer accounts to ensure timely collection of receivables
• Proactively contact business clients via phone, email, and customer portals to resolve past-due balances
• Research and resolve payment discrepancies, short-pays, and disputes in coordination with internal teams (Sales, Customer Service, Billing, Cash, et..)
• Monitor aging reports and prioritize collection efforts based on risk, balance, and payment trends
• Maintain accurate collection notes, status updates, and documentation in the ERP system
• Escalate high-risk accounts or unresolved issues to leadership in a timely manner
• Contribute to continuous process improvement initiatives for the collections workflow
• Schedule and lead customer-facing WebEx meetings to review aging, payment trends, and open issues
• Send out account statements in Excel format on a regular basis and support customer inquiries related to those statements

Qualification & Experience:
• 2-4 years of experience in B2B collections or accounts receivable; industry experience ins specialty distribution, healthcare or pharmaceuticals strongly preferred
• Proficient in Microsoft Excel, including preparing and formatting customer-facing statements (VLOOKUPs, pivots tables a plus)
• Excellent communication and negotiation skills, with professional and customer-focused demeanor
• Comfortable leading virtual meetings with customer and internal teams
• Working knowledge of SAP
• Ability to work independently, manage multiple priorities, and meet deadlines
• High attention to detail and problem-solving skills
• Required: High School Diploma or equivalent
• Preferred: Associates Degree in related field

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? Mobile-Optimized JD Summary

100% Remote B2B Collections role. Must have 2–4 yrs AR experience, strong Excel (VLOOKUP/Pivots), and SAP knowledge. EST hours required. Lead client calls, manage aging reports, resolve disputes. Healthcare/pharma exp preferred.

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 19.41/hr.