Position Title: Manager, Global Operations Support, Scheduling and Cell Logistics
Work Location: Seattle Eastlake (Preferred) or Giralda Farms, NJ
Assignment Duration: 7+ Months
Work Schedule: Standard Hours; M-F
Work Arrangement: 60% Onsite

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Position Summary

The Global Operations Support specialist will form part of a team of subject matter experts in Order Exception Management for the SAP- ERP system and processes. This role involves cross-functional collaboration with  global site stakeholders and third-party distributors. The individual will be responsible for monitoring and supporting the Cell Therapy ERP order management system, extending the order-to-cash process to upcoming markets, and ensuring a best-in-class customer delivery experience for our patient treatment centers worldwide.

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Key Responsibilities

• Support Order to cash workstream projects and market launches to support Global Cell therapy Order to cash operations.

• Monitor the automatic creation of documents including sales orders, purchase orders, intercompany purchase orders, and deliveries in SAP and act on any exceptions that might occur.

• Maintain constant communication with Production Planning, Scheduling and Cell Logistics, Commercial organizations and Specialty Distributer to resolve any order exceptions to ensure on-time delivery and representing the business.

• Collaborate with IT Management and Vendor Managers to escalate support day to day operation issues.

• Support User Acceptance Testing (UAT) by setting daily testing goals, providing updates on testing progress, defect triage, and collaborating towards defect resolution.

• Act as Order Management SME for implementation of ERP systems at new and existing manufacturing sites.

• Collaborate with business partners for Order Exception Management and Cross functional process mapping.

• Collaborate with  Commercial and Finance teams to issue credit and resolve any sales order and finance related issues.

• Support with maintenance of the team’s SOPs and work instructions.

• Collaborate with BI&A team to build reports and dashboard for Order Management team.

• Analyze existing processes and look for opportunities for continuous improvements.

• Accountable for individual and team performance.

• Understands comprehensive global pharmaceutical regulatory requirements (e.g. cGMP and GxP).

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Qualification & Experience

• Bachelor’s degree + 5 years of work in pharmaceutical/Biotech industry.

• Must have operating experience working in SAP S/4 Hana, and understanding of ERP systems.

• Experience working in a regulated environment (cGMP/FDA)

• Experience in Order to cash domain, Pharma standard processes and challenges including order initiation and management, order completion, invoicing, credit and returns. Cell Therapy experience is preferred.

• Ability to work effectively both independently and as part of a team.

• Must have strong proficiency Office 365 software, especially Outlook, Excel, PowerPoint, and Word

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Working Conditions & Physical Demands

• Position is office-based with in-office attendance required a minimum of 60% of the time. Remote work must be performed at home with consistent office setup and internet access, as extensive work at computers and phones is essential to job function.

• Weekend and holiday on-call support is required as assigned.

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 90.00/hr.