Position Title: Operations Officer III
Duration: 6 months (Possibility of Extension and Conversion)
Schedule: 9AM – 5PM standard schedule, hybrid model
Work Location: Mississauga, ON (4 days in office – rotating Monday and Friday monthly)
 
Roles and Responsibilities:
The fulfillment team is responsible for the completion of credit fulfillment for our business banking customers, including but not limited to funding and maintenance.

• Execute more complex transactions and override accurately, on time and in line with established guidelines / procedures while adhering to formal or informal Service Level Agreement(s) (SLAs).
• Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained.
• Identify opportunities to improve delivery service.
• Provide accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interpret findings and make recommendations.
• Support partners with both inbound and outbound requests from various channels, answering questions to perform adjustments within authority levels.
• Prioritize and complete own workload to meet SLA requirements for service and productivity and / or support team manager in prioritizing and managing team workload.
• Actively maintain understanding of internal and industry regulations and trends, developing and sharing knowledge of emerging issues/risks, and assessing potential impacts as it relates to operating policies, standards, and procedures.
• Consistently exercise discretion in managing correspondence, information, and all matters of confidentiality.
• Support development and/or implementation of standards, policies, procedures, and solutions that mitigate risk and maximize availability of service, efficiency and effectiveness.
• Contribute to the development/delivery of presentations/ communications to management or broader audiences.
• Protect the interests of the organization – identify and manage risks and ensure the prompt and thorough resolution of escalated non-standard, high-risk issues.
• Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management).
• Support change management projects or programs that impact the business, functions or processes and ensure clear communication and documentation of new processes.
• Identify, lead and actively participate in process improvements and determine solutions that will allow business to grow.
• Support ad hoc requests assigned by leadership, ensuring flexibility and responsiveness to business needs.
• Perform additional duties or project-based tasks as required by the direct manager.

Specialty Role

• Prepare, review, and process TBO Reports (CAS/Branch follow-up), Fire Liability reports, Expiry Forecasts, Expiry Securities, ARs, and Discharges.

Securities Role

• Execute and review specialized securities documentation in accordance with policies and SLA requirements.
• Communicate professionally with internal teams and external solicitors where needed.
• Support partners by clarifying credit policies, securities documentation requirements, and risk-protective standards.
• They support internal partners, by clarifying credit policies and documentation requirements, and ensure solutions prioritize both customer experience and bank credit risk protection.

Funding Role – Small Business Banking

• Process funding for business credit products, ensuring accuracy of documentation and regulatory compliance.
• Coordinate with internal departments to ensure timely disbursement and issue resolution.

 Must Have Skills:

• Years of Overall Experience: 3-5 years
• Strong Collaborative skillset/coachable.
• Credit experience.
• Meeting SLAs.

 Nice to Have:

• Post- Secondary Degree preferred.
• French Bilingualism would be an asset.
• Fast learner, banking/credit experience.

  
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 25.48/hr.