Job Title: Lead Computer Operator
Duration: 6-12 months
Location: Columbia, SC 

Hours - Typical office hours - *occasional after-hours support (i.e logging onto the network)

The Team:

• A small IT Operations team of 10–13 professionals supporting TPA operations.  Responsibilities include helpdesk services, FTP operations, workstation deployment and support, software analysts and development in support of multiple lines of business, and the execution of daily, weekly, and monthly operational tasks such as claims batch loading and reporting.
• Training and development is encouraged. Respect work-life boundaries. Mistakes are learning opportunities.

Day To Day:

• Responsible for overseeing the day-to-day activities/assignments of helpdesk operations staff (4-6 on staff), and the follow-up of their work performance.
• Responsible for day-to-day operations of operators, specialists and technicians, ensuring scheduled work is completed on time, as well as accounting for unscheduled production and maintenance. Identifies and resolves computer system problems

Required Education: High School Diploma or equivalent

Required Work Experience: 5 years experience in the operation and support of a variety of computer systems.

Preferred Skills:

• Helpdesk or technical supporting setting experience.
• CompTIA A+ Certification is preferred but not required.

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 21.00/hr.