Title: TDS Operations Analyst – Trade Finance
Duration: 18 months (Possibility of Extension/Conversion into FTE)
Schedule: 8:30 am to 5 pm – Monday to Friday
Work Location: Vancouver, BC V7Y 1A2 (Hybrid- 3 days per week on site)
 
Job Summary:
As a cross-functional process analyst, conduct research, analysis, and reporting on a range of operational and service issues. Execute on critical projects and strategic special initiatives within a defined functional area that may require broader partnership. Enhance management decision-making on policies, processes, products, and services based on insights generated from analytics and reporting to advance the operating model/processes and elevate service quality. Facilitate the implementation of policies/processes and/or initiatives to meet functional objectives.
 
Responsibilities:
Customer

• Execute more complex transactions and overrides accurately, on time, and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs).
• Identify, document, and investigate processes/exceptions arising from transactions/processes beyond first-level operations service delivery.
• Coordinate with partners on key initiatives and may act as a project lead/subject matter expert for small-scale projects/ initiatives in accordance with project management methodologies.
• Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained.
• Identify opportunities to improve service delivery.
• Provide accurate and thorough analysis of key process drivers, root or systemic causes of cross-functional operational issues, interpret findings, and make recommendations.
• Support partners with both inbound and outbound requests from various channels, answering questions to perform adjustments within authority levels.
• Contribute to the production of consolidated or aggregated reporting as appropriate.
• Maintain working relationships with customers by resolving customer issues and articulating business processes to respond to customer queries.
• May interact with other partners and vendors, providing guidance and/or addressing questions/concerns in an effective and timely manner

Shareholder

• Support the timely and accurate completion of business processes and procedures according to SLA requirements.
• Contribute to business objectives for operational excellence -- identify, suggest, and actively participate in improving standards, policies, procedures, and solutions.
• Continually develop understanding of internal and industry regulations and trends, contributing to team knowledge of emerging issues/risks, and assessing potential impacts as it relates to operating policies, standards, and procedures.
• Consistently exercise discretion in managing correspondence, information, and all matters of confidentiality.
• Analyze service delivery issues and conduct internal/external research projects and/or contribute to audit reviews; run testing, and generate reports to identify potential solutions that enhance the customer experience and support business objectives.
• Ensure documentation that is prepared/completed is accurate and properly reflects client/business intentions and is consistent with relevant rules/regulations.
• Contribute to the development/delivery of presentations/ communications to management or broader audiences.
• Ensure necessary due diligence to support the accuracy of all customer transactions/activities.
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite; adhere to enterprise frameworks and methodologies that relate to operational activities for own area (e.g., Anti-Money Laundering, Business Continuity Management).
• Protect the interests of the organization – identify and manage risks, and escalate non-standard, high-risk transactions/activities as necessary.
• Support change management projects or programs that impact the business, functions, or processes and ensure clear communication and documentation of new processes.
• Assume responsibility to minimize operational and regulatory risk by complying with the Bank and industry Code of Conduct.

Employee/Team

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation, and teamwork, and ensure the timely communication of issues/points of interest.
• Support the team by actively building operations/business services knowledge, thinking critically about processes and opportunities for improvement, sharing ideas, and transferring knowledge within the team, across the function, and with partners (e.g., audit, business insights).
• Provide training, coaching, and/or guidance to others on the team.
• Participate in personal performance management and development activities, including cross-training within own team and other teams in Global Operations & Business Services.
• Ensure the timely communication of issues that are relevant to the team and encourage a good working relationship with other departments.
• Keep others informed and up to date about the status/progress of projects and/or all relevant or useful information related to day-to- day activities.
• Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching, and/or guidance as appropriate.
• Contribute to a fair, positive, and equitable environment that supports a diverse workforce.
• Act as a brand ambassador for Global Operations & Business Services and the bank, both internally and/or externally.

Breadth & Depth

• Sound knowledge and understanding of the operating environment, business process and procedures, and transaction lifecycle for own area (e.g., processing environment, applications, software, hardware, products).
• Sound level knowledge with some form of related training and/or related experience or skills.
• Ability to execute on standard and non-standard processes and requests of low to medium complexity with moderate to high- risk/financial impact.
• Identifies key operational/ reporting/process issues for own area.
• Provides thorough analysis and/or specialized reporting or operational/process support.
• Requires a general understanding of the overall function and/or businesses supported.
• Some complexity in operational/reporting/ process and/or analysis function generally requiring a short-term focus.
• May lead small-scale initiatives or work stream packages for the assigned area.
• Completes work within specifically defined parameters with guidance/ direction from management as necessary.
• May provide training to others on best practices, processes, etc., as well as guide junior staff for the completion of business-as-usual functions.
• Generally reports to a Group Manager.

 
Experience and/or Education Required:

• Undergraduate degree/ college diploma.
• 3+ year relevant experience.

 
Candidate Profile Details:

• Degree/Certifications Required: Nice to have- CDCS, CSDG.
• Years of Overall Experience: 3 years plus

 
Preferred Candidate Background:

• Strong client communications skills- will need strong English skills (both verbal and written).
• Experience working in this field.
• Trade Finance experience.
• Familiar with ICC- Brochures such as UCP, ISP, URDG.

 
Must-Have Hard Skills:

• Trade Finance experience – 3 years
• SBLC (Stand by letters of credit) and Guarantees.
• Familiar with ICC- Brochures such as UCP, ISP, URDG.
• Experience with clients, customer-facing experience

 
Soft skills:

• Strong communication skills

 
Nice-To-Have:

• CDCS (Certified Documentary Credit Specialist) and CSDG (Certificate for Specialists in Demand Guarantees).
• Familiar with: TPS360.
• Familiar with SWIFT

 
Disqualifiers – is there any information/experience on a candidate’s resume that would disqualify them from consideration for this position?
- Only having experience with LC’s (not what the manager is looking for).
 
  
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 38.74/hr.