Role: Customer Support Representative-II
Location: Remote
Schedule: Wednesday Sunday, 40 hours a week (Weekend availability required)
 
Overview: Join a growing team within the organization to support quality management across Corporate and Catering programs. This role is essential for detecting fulfillment challenges and contributing to the launch of new pilot initiatives in Emerging Categories operations.
 
Key Responsibilities:

• Support hourly and daily quality management across Corporate and Catering programs
• Execute and provide feedback on standard operating procedures
• Master internal tools and interact with customers, merchants, and Dashers regularly
• Detect fulfillment challenges before they become widespread and persistent
• Contribute actively to launching new pilot initiatives

Required Qualifications:

• Excellent verbal communication skills
• Strong attention to detail
• Ability to adapt to changing contexts
• Last-mile logistics or delivery customer service experience

Preferred Qualifications:

• Experience with Slack
• Bilingual in Spanish

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 22.00/hr.