Position Title: Operations Officer II 
Duration: 1 Year (Possibility of extension/conversion)
Location (required): Markham, ON L3R 0X1- Hybrid (4 days in office with 1 WFH day that alternates bi-weekly each week Monday/Friday)
Hours of Operation: Mon- Friday 8:30am to 5pm

Summary Of Day-To-Day Responsibilities:

• Managing queues, sending out documents and checking documents to meet banking compliance standards, attend team meetings

Description:
The Business Signing Officer:

• Opens new commercial deposit accounts
• Processes account change requests for existing commercial deposit accounts (i.e. change in signing authority)
• Opens additional accounts for existing customers via Letter Of Direction
• Obtain/compile required supporting documentation
• Follows AML, regulatory & legal compliance requirements

Job Requirements:

•  High school required, Post secondary is an asset
• Years of Overall Experience: 2-4years
• Ability to multi-task and work in a fast paced, high volume environment
• Ensure Service Level Agreements are adhered to at all times
• Ability to work efficiently to meet individual and team driven benchmarks
• Be conscientious and detail oriented in order to mitigate any risk to the bank
• Ability to review and understand complex legal documents
• Demonstrate a sense of urgency and commitment to provide quality customer service
• Must demonstrate the ability to be resourceful and proactive in their approach to Partner and Customer Problem Resolution
• Strong oral and written communication skills are essential
• Ability to work closely in a team environment
• Understand and apply operating policies and procedures
• Ability to take ownership of a situation
• Ability to quickly learn new systems and applications
• Customer service experience considered an asset

Must-Have Hard Skills:

1. Fast-paced, multitasking, work well under pressure
2. Ideal Candidate Background: previous AML experience, operations exp.
3. Basic understanding of AML Compliance
4. Computer Savvy – MS Suites Excel: basic understanding
5. Typing speed min 60-65 wpm
6. Previous admin work/ previous Ops officer work – 2+ years
7. Strong oral and written communication skills

Soft Skills:

1. attention to detail

 Nice-To-Have:

1. Banking Experience/ Previous financial institution
2. Knowledge of Host applications and C3 considered an asset

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 22.88/hr.