Position Title: Operations Officer II
Duration: 6 months (Possibility of extension/conversion)
Schedule: Monday – Friday (8 AM – 4 PM)
Work Location: Markham, Ontario - onsite 5 days a week

Summary Of The Role:

• Taking care of mail, includes sorting and scanning the mail and uploading to the system.
• Mail has to be counted, will eventually teach how to process return mail and the system that they use.

Job Description/Accountabilities:

• As an Operations Officer, you will provide a high level of administrative support to our customers and internal partners ensuring all insurance policies received are processed accurately and are reflective of the customer's intentions.
• Responsible for managing daily tasks, handling all customer requests by fax/mail and solving customer issues when required.
• In addition, you will be responsible for posting cheque payments, handling premium billing issues or errors, filing, processing daily reversals/rejects from PAC and Visa transactions, assisting with claim issues and completing cancellation requests.

Qualifications / Skills /Experience:

• Post-Secondary Education
• 2 - 4 Years Years of Overall Experience
• Excellent organizational and time management skills
• Ability to communicate effectively, both written and verbally.
• Exceptional attention to detail and accuracy
• Able to work independently and as part of a team, with a strong commitment to enhancing customer experience.
• Ability to adhere to established deadlines, handle high volumes of work and adjust to shifting priorities and changes in procedures.
• Self-motivated and goal-oriented, with a view to constantly improving and learning.
• Must possess good investigative and problem-solving skills, along with the ability to analyze a situation and make a recommendation.

Nice-To-Have:

• Prior insurance experience.
• Some knowledge of Bank’s Insurance system would be an asset (CSC, Policy Admin).
• Software - Outlook and Microsoft Office would be an asset.

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 21.45/hr.